Srijan Kharel
Nundah
Summary
Dedicated Retail Service Specialist focused on giving every customer top-notch support for any request. Handles high-volume work with organized approach by staying on top of routine needs and special requests. Offers valuable administrative, customer relations, and sales abilities.
Overview
2
2
years of professional experience
Work History
Customer Service Officer
AirTrain
02.2023 - 03.2024
- Enhanced customer satisfaction by providing timely and accurate product information.
- Maintaining KPI
- Assisted customers with product selection, offering personalized recommendations based on their needs and preferences.
- Collaborated with team members to achieve sales targets and support overall store success.
- Managed cash transactions efficiently, ensuring accuracy and maintaining balanced registers.
- Investigated and resolved customer inquiries and complaints quickly.
Assistant Department Manager
Woolworths Supermarket
06.2022 - 01.2023
- Worked with management team to implement proper division of responsibilities.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Engaged with more than 300+ costumers to meet their satisfaction
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
FOH Team Member
SSP Micasa
06.2022 - 08.2022
- Established welcoming atmosphere by greeting each guest warmly.
- Assisted servers with delivering food, filling beverages and retrieving items for guests.
- Trained new staff in front-of-house procedures, customer relations and cleaning.
- Helped guests at tables when in need of assistance.
- Communicated with more than 300 guests and increase sales by 10%
- Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
Education
Bachelor of Information Technology - Information Technology
Asia Pacific International College
11.2024
High School Diploma -
Hetauda School of Management
11.2020
Skills
- Safe Work Methods
- Teamwork and Collaboration
- Problem-Solving
- Resolving Complaints
- Sales Promotions
- Opening and closing duties
Languages
Hindi
Full Professional
English
Full Professional
Nepali
Native or Bilingual
Timeline
Customer Service Officer
AirTrain
02.2023 - 03.2024
Assistant Department Manager
Woolworths Supermarket
06.2022 - 01.2023
FOH Team Member
SSP Micasa
06.2022 - 08.2022
Bachelor of Information Technology - Information Technology
Asia Pacific International College
High School Diploma -
Hetauda School of Management
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