Srijana Shahi
Melbourne
Summary
Experienced IT Helpdesk Specialist with over four years of experience delivering technical support, troubleshooting, and optimizing systems across various platforms. Skilled in identifying and resolving hardware/software issues, managing IT systems, and providing exceptional user support. Strong background in CRM systems management, automation tools, and data analysis. Dedicated to delivering prompt resolutions and enhancing user experience. Enthusiastic about utilizing technology to drive operational success and improve organizational efficiency.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Associate
Swatch Group Australia
08.2022 - Current
- Provided exceptional customer service by addressing inquiries and resolving customer issues promptly
- Managed POS transactions, ensuring accurate sales reporting and a high level of customer satisfaction
- Achieved sales targets by offering personalized recommendations based on customer needs and preferences
IT Helpdesk Intern
Help at Hand Support
11.2024 - 03.2025
- Provided technical support and troubleshooting for various hardware/software issues across multiple platforms, ensuring minimal downtime for end-users
- Managed HubSpot CRM to track customer data, interactions, and tickets, resolving IT-related issues in a timely manner
- Utilized 3CX for voice support, ensuring effective communication and quick response times to customer inquiries
- Automated troubleshooting tasks and system performance monitoring using eZaango, improving response times and operational efficiency
- Utilized Power BI to analyze service data, identify trends, and enhance IT support strategies
IT System Specialist Intern
TTM rail
12.2022 - 03.2023
- Regularly check the performance of systems, identifying and resolving issues
- Integrate systems into the existing IT environment, ensuring compatibility and functionality
- Establish and maintain data backup systems and disaster recovery protocols
- Optimize the performance of systems, ensuring that resources are used efficiently
- Follow IT best practices to improve system efficiency, security, and reliability
IT Support Specialist
Jagannath Rural Municipality
02.2018 - 06.2022
- Delivered comprehensive IT support, troubleshooting hardware and software issues for internal systems and users
- Provided training to end-users on new systems, applications, and IT tools, improving overall productivity and system utilization
- Configured collaboration tools and ensured smooth communication channels within teams, enhancing workflow efficiency
- Government of Nepal
Education
Master of Applied Information Technology -
Victoria University
Melbourne, VICBachelor of Electronics And Communication Engineering -
Nepal Engineering College
Skills
- IT Support & Troubleshooting
- CRM Systems
- Communication & Collaboration Tools
- Data Analysis & Reporting
- Networking
- Automation & Integration
Websites
Certification
Registered Telecommunication Engineer, Engineers Australia
Timeline
IT Helpdesk Intern
Help at Hand Support
11.2024 - 03.2025
IT System Specialist Intern
TTM rail
12.2022 - 03.2023
Sales Associate
Swatch Group Australia
08.2022 - Current
IT Support Specialist
Jagannath Rural Municipality
02.2018 - 06.2022
Master of Applied Information Technology -
Victoria University
Bachelor of Electronics And Communication Engineering -
Nepal Engineering College
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