Summary
Overview
Work History
Education
Skills
Accomplishments
Page
School Work Experience
Professional Referees
Attributes
Languages
Timeline
BusinessAnalyst
Srijaya Shrestha

Srijaya Shrestha

Liverpool

Summary

Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology, administration, customer service and market scheduling. Ready to bring 6 years of relevant work experience to your team. Dedicated to maintaining smooth operations and helping customers with individual medication needs. Highly responsible in dealing with controlled substances and kind with customers of backgrounds. Goal is to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience

Work History

Pharmacy Assistant

Chemist Warehouse
09.2022 - Current
  • Enhanced customer satisfaction by providing efficient and accurate prescription filling services.
  • Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
  • Contributed to increased sales by offering expert advice on over-the-counter medications and products.
  • Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.

Sales Representative

Insight Fundraising
10.2021 - 08.2022
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.

Market Research Interviewer

Kantar
08.2021 - 08.2022
  • Enhanced respondent engagement by utilizing advanced interviewing techniques and maintaining a professional demeanor.
  • Streamlined data collection processes for increased efficiency and accuracy in market research results.
  • Conducted in-depth interviews with diverse populations, ensuring accurate representation of target demographics.
  • Collaborated with team members to develop best practices for conducting market research interviews, resulting in higher quality data.

Customer Service Officer

Kmart
02.2018 - 10.2021
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Streamlined communication between customers and internal departments for timely issue resolution.
  • Boosted company reputation by providing exceptional customer service through phone, email, and chat support channels.
  • Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies.

Cashier Supervisor

KFC
01.2017 - 04.2019
  • Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
  • Streamlined cashier operations for enhanced productivity by implementing effective training programs for new hires.
  • Reduced transaction errors with thorough daily audits of cash drawers and regular monitoring of cashier performance.
  • Enhanced team collaboration, conducting weekly meetings to address challenges and share best practices.

Education

Bachelor of Computer Science - Computer Science

University of Wollongong
Sydney, NSW
08.2027

Certificate IV - Information Technology

TAFE NSW
Syd
07.2024

Skills

  • Performing in a calm and focused manner under pressure
  • Being a great team player and always willing to support or seek assistance when necessary
  • Having a strong work ethic
  • Having good communication both verbal and written skills
  • Being technologically literate and confident in using Microsoft Word, Excel, PowerPoint, etc
  • Insurance collaboration
  • Verifying orders
  • Supply Restocking
  • Order documentation
  • Processing payments
  • Interpreting orders
  • POS System Operation
  • Being fluent in four languages including English, Nepalese, Hindi, and Newari

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.

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School Work Experience

WOOLWORTHS, Campsie, NSW, 2016, 2016, Stocking shelves, Moving products between aisles, Unpacking and packing boxes, Learning how a store operates

Professional Referees

  • Tamara Al Yaseen, Head Pharmacist and Manager Chemist Warehouse, 0424 579 820
  • Christine Bao, Head Pharmacist and Manager at Chemist Warehouse, 0423 150 965

Attributes

  • Industrious worker: Always motivated to complete tasks. Enthusiastic about improving myself and my abilities so I always strive to be better and improve.
  • Knowledgeable and Understanding: Possess a strong academic background and passionate about research and analysis, particularly of medical and technological topics.
  • Punctual: Ties in with my ethics in being a diligent/hard worker and completing tasks within an appropriate timeframe. I love to push myself to meet deadlines and I work exceptionally well under pressure due to this.
  • Effective communicator: Highly experienced from a background in debating, I am exceptional in interpreting, summarizing and convincing with sharing information and general opinion.

Languages

Hindi
Native or Bilingual
Nepali
Native or Bilingual
English
Native or Bilingual

Timeline

Pharmacy Assistant

Chemist Warehouse
09.2022 - Current

Sales Representative

Insight Fundraising
10.2021 - 08.2022

Market Research Interviewer

Kantar
08.2021 - 08.2022

Customer Service Officer

Kmart
02.2018 - 10.2021

Cashier Supervisor

KFC
01.2017 - 04.2019

Bachelor of Computer Science - Computer Science

University of Wollongong

Certificate IV - Information Technology

TAFE NSW
Srijaya Shrestha