SRIKANTH KULIPATI

• Great customer service and fast-moving.
• The commitment to providing a great customer experience by working with enthusiasm, Energy, fast-moving, spontaneous, and pace.
• Operated register to process payments and collect cash payments for order totals.
• Checked and restocked utensils and condiments in appropriate locations for guests.
• Greeted customers at the drive-thru and took food orders.
• Prepared and cooked food orders for customers by noting customizations and portion sizes.
• Worked front counter, drive-thru and other areas.
• Took orders, prepared meals and collected payments.

• Keep the update of the regular business analysis
• Communicated closely with customers to resolve any issues and to provide clarity on pricing and policies
• Took initiative to improve process efficiency for the department and the team
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
• Identified and resolved unauthorized, unsafe or ineffective practices.
• Partnered with vendors and suppliers to effectively manage and budget.
• Generated operational reports for management on monthly schedule.
• Monitored employee productivity and optimized procedures to reduce costs.
• Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
• Enhanced employee management by developing schedules, tracking time and administering payroll.
• Developed productive, profitable and achievement-oriented working environments for employees.
• Supervised operations team to support operational excellence and excellent customer service.
• Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
• Established and monitored customer service standards by employing recognized and comprehensive benchmarks.
• Built strong relationships with field operations team to support business development opportunities and improve service.
• Monitored metrics and developed actionable insights to improve efficiency and performance.
• Developed documentation and logs of implemented solutions and generated and submitted reports.
• Managed department call volume 1000 calls per day and coordinated department schedules to maximize coverage during peak hours.
• Analyzed product information to verify accuracy and drive corrective actions to closure.

Human Resource Management, Marketing Management, Operation Management, Accounting Analysis.

Economics, Operation Management