Srikanth Palakuri

Superannuation Pension Administrator

• Create and manage new pension accounts, including ID checks and verification processes.

• Process and update beneficiary nomination forms, ensuring compliance with superannuation legislation.

• Handle follow-up email inquiries and respond to client applications in a timely manner.

• Maintain accurate records and ensure adherence to relevant superannuation laws.

• Collaborate with internal teams to ensure smooth application processing and compliance with industry regulations.

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Updated account information to maintain customer records.
• Investigated and resolved customer inquiries and complaints quickly.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Managed a high volume of claims, prioritizing tasks based on urgency and importance.
• Ensured compliance with all applicable regulations governing the claims process, avoiding potential legal complications or penalties for noncompliance.
• Exceeded performance metrics and received positive feedback from both clients and management for consistent excellence in claim administration.

• Answered bank phone lines and directed customers to appropriate department to address concerns.
• Addressed customer inquiries, requests and complaints with courtesy and professionalism.
• Educated customers on online banking and mobile banking applications.
• Strengthened customer relationships by upholding strict standards and delivering fast, friendly customer service.
• Processed various transactions with accuracy and according to bank standards and legal requirements.
• Handled various accounting transactions.
• Monitored and verified suspicious activity on customer accounts.
• Investigated disputes and handled suspected fraud with diligence and attention to detail.
• Monitored transactions for compliance with regulations and identified supervisor of discrepancies.

• Oversaw night auditing of daily room occupancy and hotel revenue.
• Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
• Generated and printed daily financial reports to track hotel performance.
• Performed nightly updates to room charges and rates.
• Looked over pending check-ins and payment processes to complete closing procedures.
• Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
• Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
• Balanced hotel accounts and resolved discrepancies.
• Entered customer data into room system and updated information whenever patrons changed rooms.
• Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
• Developed and maintained positive relationships with guests for satisfaction.
• Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.

• Resolved guests complaints while maintaining positive customer environment.
• Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
• Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
• Addressed guest concerns and resolved all issues to guests' satisfaction.
• Performed cash handling activities and secured nightly bank deposits.
• Managed staff schedules and maintained adequate coverage for all shifts.
• Motivated staff to perform at peak efficiency and quality.
• Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
• Analyzed customer feedback and implemented strategies to improve customer satisfaction.

• Expertise in insurance claims Adjudication, Coordination of benefits, pricing, billing and claims data
• Verifying claim information
• Reviews eligibility for verification of members eligibility at time of service
• Recognizes claim issues/problems, refers them to appropriate party and assists in the review and implementation of resolution
• Assures that claims are processed in accordance with member benefits, provider contract terms, network protocols medical authorization and departmental guidelines
• Familiar with the policies, procedures, laws, and regulations of US health care organisation
• In depth knowledge on advanced health care management.

• Reported financial data and updated financial records in ledgers and journals.
• Investigated daily variances and corrected errors to resolve discrepancies.
• Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
• Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
• Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
• Led daily general ledger entries, using double-entry accounting method and check backs.
• Organized budget documentation and tracked expenses to maintain tight business controls.
• Analyzed and prepared annual budgets to contain costs, minimize losses and assure compliance with internal controls.
• Used double-entry accounting methods and check backs to manage daily entries to general ledgers.
• Mitigated impacts on financial accounting and business operations by working proactively to identify and resolve strategic concerns.