Srikanth Reddy Dereddy
Albanvale,VIC
Summary
Driven Quality Analyst with a proven track record at Davies Bakery, enhancing operational efficiency and product quality through meticulous data analysis and quality improvement processes. Skilled in audit processes and adept at fostering team collaboration, I significantly contributed to informed decision-making and increased productivity. Demonstrates exceptional problem-solving and interpersonal skills, ensuring high customer satisfaction and loyalty.
Overview
3
3
years of professional experience
Work History
Quality Analyst
Davies Bakery
03.2023 - 05.2024
- Analyzed quality and performance data to support operational decision-making.
- Created and revised procedures, checklists and job aids to reduce errors.
- Developed and maintained quality assurance procedure documentation.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Provided detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements.
- Developed training materials, SOPs and work instructions to supplement new team member onboarding.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Monitored KPIs to proactively address bottlenecks and quality issues.
- Identified process inefficiencies through meticulous data analysis, leading to streamlined operations and increased productivity.
- Participated in departmental meetings to establish short- and long-term strategy.
- Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity.
- Improved product quality by implementing rigorous testing procedures and adhering to industry standards.
- Advised developers on problems with databases, performance and other issues.
Customer Service Representative
Commonwealth Bank
10.2021 - 10.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
Masters - MASTER OF BUSINESS ADMINISTRATION
Victorian Institute of Technology
Melbourne, VIC07.2023
Bachelors - Accounting
Osmania University
Hyderabad, India 03.2016
Skills
- Audit processes
- Quality Improvement
- Quality processes
- Data Analysis
Accomplishments
- Achieved Result by completing Task with accuracy and efficiency.
- Documented and resolved Issue which led to Results.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Quality Analyst
Davies Bakery
03.2023 - 05.2024
Customer Service Representative
Commonwealth Bank
10.2021 - 10.2022
Masters - MASTER OF BUSINESS ADMINISTRATION
Victorian Institute of Technology
Bachelors - Accounting
Osmania University
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