Summary
Overview
Work History
Education
Skills
Strengths
Languages
Sports, Reading Books
Timeline
Generic

Srikar Chagarlamudi

East Perth,WA

Summary

Enthusiastic and dedicated Customer Service Representative with over 2 years of experience in fast-paced customer-oriented environments. Proven track record of delivering exceptional service, resolving inquiries, and building positive relationships with customers. Skilled in effective communication, problem-solving, and adaptability. Strong attention to detail and ability to work under pressure.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.


Overview

5
5
years of professional experience

Work History

Customer Service Representative

Green Solutions Australia
02.2022 - 03.2024
  • Handled a high volume of customer inquiries via phone and email, consistently achieving a 95% customer satisfaction rating
  • Resolved customer complaints regarding product defects resulting in a decrease in returns
  • Handled customer inquiries and suggestions courteously and professionally.
  • Provided product knowledge and assisted customers in selecting appropriate solutions, increasing upsell revenue by 15%
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Collaborated with cross-functional teams to streamline internal processes, reducing response time by 30%
  • Maintained accurate customer records, including order details, communication history, and follow-up actions
  • Assisted in training new team members, sharing best practices and ensuring smooth onboarding.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Accounts Officer

Green Solutions Australia
02.2021 - 03.2022
  • Ensured timely vendor payments by managing invoice processing and expense tracking systems.
  • Input vendor payments and updated accounts to reflect new balances.
  • Enhanced financial reporting efficiency with thorough account reconciliations and analysis.
  • Maintained strict confidentiality of sensitive financial information, ensuring the protection of company assets and maintaining a high level of professional integrity.
  • Checked expenses against budget controls, entered figures and reconciled business accounts to address discrepancies.
  • Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
  • Summarized receivables by maintaining invoice accounts, coordinating monthly transfer to accounts receivable account, verifying totals and preparing reports.
  • Assisted in budget planning, forecasting, and monitoring expenses to ensure adherence to fiscal guidelines and goals.

Console Operator

7- Eleven
04.2019 - 01.2021
  • Acted as first point of contact for both internal and external customers, resolving inquiries efficiently and maintaining high level of customer satisfaction
  • Providing exceptional customer service
  • Greet and welcome customers
  • Merchandising and maintaining excellent store standards.
  • Observed and reported suspicious activities and persons.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted in training new employees, sharing best practices for successful console operation, and promoting team-oriented work culture.
  • Built relationships with customers to encourage repeat business.

Education

Masters of Accounting - Accounting

Kaplan Business School
Melbourne, VIC
03.2021

Skills

  • Good communication skills
  • Leadership
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Computer Proficiency
  • Money handling abilities
  • Ability to work in team
  • Customer Service
  • Invoice Processing
  • Expense Tracking
  • Accounts receivable and payable

Strengths

Proven ability to effectively communicate with customers, colleagues, and stakeholders resulting in improved customer satisfaction and business outcomes., Demonstrated skill in identifying and resolving customer issues swiftly and accurately, leading to a reduction in escalated complaints., Experience in thriving in a fast-paced environment, successfully managing shifting priorities and handling a high volume of customer inquiries.

Languages

English
Full Professional
Telugu
Native or Bilingual

Sports, Reading Books

I love to play sports especially cricket on one of the weekends for sure.

Reading books makes me feel stress free at night times.

Timeline

Customer Service Representative

Green Solutions Australia
02.2022 - 03.2024

Accounts Officer

Green Solutions Australia
02.2021 - 03.2022

Console Operator

7- Eleven
04.2019 - 01.2021

Masters of Accounting - Accounting

Kaplan Business School

Similar Profiles

CREATE PROFILE
Srikar Chagarlamudi