Srikar Indurthi
Woolloongabba,QLD
Summary
Dynamic and customer-focused retail professional with 2 years of experience in delivering exceptional service and driving sales growth in fast-paced retail environments. Adept at managing inventory, executing visual merchandising strategies, and fostering positive customer relationships to enhance shopping experiences. Proven track record of achieving sales targets, handling transactions accurately, and maintaining store organization and cleanliness. Recognized for strong communication skills, a keen eye for detail, and a proactive approach to problem-solving.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Reliance Supermarket
06.2023 - 06.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Conducted regular financial analyses of store operations to monitor profitability and identify areas requiring cost reduction measures.
- Boosted customer satisfaction through exceptional service and personalized attention to client needs.
- Managed inventory levels for optimal product availability and reduced stock obsolescence.
- Addressed customer issues promptly, resolving complaints and maintaining high levels of customer retention.
- Oversaw staff scheduling to ensure adequate coverage during peak hours, weekends, and holidays.
- Managed and maintained purchase orders and invoices.
Operations Manager
Basil Corp
06.2022 - 06.2023
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
Education
Master of Science - Masters Of Engineering Science (Management)
University of Queensland
Brisbane, QLD06.2026
B.E - Mechanical Engineering -
Nitte Meenakshi Institute Of Technology
07.2022
Skills
- Customer Service
- Active Listening
- Data Entry
- Customer Relations
- Problem Resolution
- Money handling abilities
Languages
English
Tamil
Hindi
Telugu
Kannada
References
Mr. Shankar P-+61 401972687
Additional Information
Available on all days except Monday and Thursday
Timeline
Customer Service Representative
Reliance Supermarket
06.2023 - 06.2024
Operations Manager
Basil Corp
06.2022 - 06.2023
Master of Science - Masters Of Engineering Science (Management)
University of Queensland
B.E - Mechanical Engineering -
Nitte Meenakshi Institute Of Technology
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