Srilai Sri-ud
Nirimba,QLD
Summary
Devoted personal care professional skilled in fostering client wellbeing through assisting with daily activities and health needs. Driven to promote healthy habits to encourage client cognitive and physical awareness by focussing on an individual daily care routine. Dedicated to establishing good client rapport and applying new techniques to deliver best possible health outcomes for aged care residents and NDIS clients. Good record of effectively helping clients through positive communication strategies and individual counselling.
Organised and dependable person successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Lifestyle Assistant: Support Worker
Afford
02.2021 - Current
- Engage with clients and families to provide personal care for the disabled under NDIS provisions
- Reported concerns to supervisory RN or team Leader to maintain optimal care for client needs and in case of emergencies
- Built strong relationships with clients, fostering trust and loyalty through good communication and consistent followups
- Record client status progress and challenges in logbooks and reports
- Administer medicine as required by individual clients
- Build strong and trusting rapport with clients and loved ones
- Monitor health and well-being of each client, including any significant health changes
- Maintain network of connected caregivers to promote continuous professional development
- Work with supervisory medical staff to review cases and improve care
- Assist patients with daily personal hygiene such as bathing, dressing, and grooming
- Help clients maintain daily living standards by assisting with personal hygiene needs
- Provide ongoing compassionate patient care for each client in accord with the respective needs
- Developed and implemented activities to improve clients' quality of life
Personal Carer
Elderly Care Mermaid Beach
02.2018 - Current
- Engage with patients and families, providing emotional support
- Reported concerns to supervisory RN or team Leader to maintain optimal care for all client needs
- Record client status progress and challenges in logbooks and reports
- Build strong and trusting rapport with clients and loved ones
- Monitor health and well-being of each client, including any significant health changes
- Work with supervisory medical staff to review cases and improve care
- Assist patients with daily personal hygiene such as bathing, dressing, and grooming
- Helped clients maintain daily living standards by assisting with personal hygiene needs
- Provide ongoing compassionate patient care for each client
- Engaged patients in meaningful conversation, socialisation, and activities while providing personal care assistance
- Guided patients to restroom to support bladder and bowel relief requirements.
- Served meals and assisted patients with eating tasks to support healthy nutrition
Restaurant Supervisor
1927 Vermouth & Tapas Bar
02.2017 - 12.2017
- Developed and implemented strategies to enhance team performance, improve processes and increase efficiency
- Provided fast, friendly and knowledgeable service to all guests, including proactively promoting specials and enhancing sales of key menu items
- Collaborated with workmates and trainees to document and resolve potential customer concerns to drive brand satisfaction and loyalty
- Oversaw all aspects of restaurant maintenance and cleanliness, assigning tasks to individual team members in alignment with operational and customer needs
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations
- Organised team efforts to maximize production, efficiency and customer satisfaction
- Established fair and equitable schedules and met operational goals by assigning tasks and shifts based on team member knowledge and strengths
- Adhered to all food safety regulations
- Established good customer relations and excellent service to build and retain loyal customers
- Implemented and recommended new food and beverage products to customers in accord with established menus, working collaboratively with staff in launch of new specials
- Instructed staff on accurate operation of various technical and server tools, including POS systems
- Maintained patron satisfaction by monitoring, evaluating and auditing food, beverage and service offerings
Housekeeping Room Attendant
Novotel Surfers Paradise
04.2013 - 02.2017
- Organised supplies for efficient use based on expected customer needs
- Performed efficient cleaning systems saving cleaning time per room
- Interacted pleasantly with clients and guests when performing daily duties
- Washed and polished glass windows and doors to keep entryways clear and professional
- Furnished guests with clean linens and supplied rooms with toiletries as needed or requested
- Monitored safe usage of chemical cleaners to prevent inhalation, spillage and chemical burns
- Maintained lobbies, guest rooms and halls, keeping safe environment for patrons
- Checked bathrooms, restocking towels, rugs and toiletries before guest check-in
- Polished and sanitized hard surfaces, including floors, counters, bathtubs and windowsills
- Removed soiled linens and articles from rooms and delivered to laundry area
- Coached new trainees by demonstrating approved cleaning procedures
- Mapped out daily cleaning work assignments by assessing vacant room roster
- Inspected each room for cleanliness, utilising checklist to meet company standards
- Reported guest issues, safety and maintenance concerns immediately to Team Leader
- Removed all trash from rooms and replaced liners to wastebaskets
Education
Certificate IV in Ageing Support/Aged Care - Aged Care
InterCare
Gold Coast, QLD02.2018
Certificate III in Hospitality Administration - Hospitality Administration And Management
Mead Business College
Gold Coast, QLD06.2016
High School Diploma -
Office of The Formal & Non-formal Education
Thailand06.1995
Skills
- Compassionate patient care
- Adaptable under pressure
- Tact and diplomacy
- Client relationship management
- Behaviour redirection
- Active listening
- Client satisfaction
- Client progress reports
- Fitness and Wellness
- Meal Planning
- Strong Work Ethic
- Building Positive Rapport
- Staff Collaboration
References
References available on request
Languages
Thai
Native or Bilingual
English
Professional Working
Timeline
Lifestyle Assistant: Support Worker
Afford
02.2021 - Current
Personal Carer
Elderly Care Mermaid Beach
02.2018 - Current
Restaurant Supervisor
1927 Vermouth & Tapas Bar
02.2017 - 12.2017
Housekeeping Room Attendant
Novotel Surfers Paradise
04.2013 - 02.2017
Certificate IV in Ageing Support/Aged Care - Aged Care
InterCare
Certificate III in Hospitality Administration - Hospitality Administration And Management
Mead Business College
High School Diploma -
Office of The Formal & Non-formal Education
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