SRILATHA KUMMARI

Enrollment Associate

OPTUM (UnitedHealth Group)

03.2019 - 11.2022

Worked on Applications, involves checking of reason why member is enrolling based on the criteria that are initially enrolled in the Plan
Handling the several processes like Recon Address Tracking, Housing Authority Development, Adding Authorized rep to member profile, Need to process as per the process instruction prepared by organization with 100% Accuracy
Handling contractual employees as OJT
Meeting the production and quality TAT
Flexible in team support
Maintaining the Individual and team reports on daily basis
Updating the team on process Instructions updates and changes
Involved in performing Random Quality check for different queues to maintain 100% quality
Involved in performing mentorship and support for the Associates to achieve 100% Quality
Adding the member permanent, temporary, mailing address to the member account
Work in the line with the us government policies and procedures
Strictly using the Process Instructions / References and tools to work on Recon address tracking request from member
Involved in setup of Members Payment method for Deduction of Premiums on Monthly Basis through EFT or SSA
Provider/facility update, verification and corrections
We follow the process flow chat and updates as per the client requirement
Achieving the productivity and quality targets set by the company
Has been flexible as per business requirements
Maintaining a good professional relation with colleagues and superiors
Audit and control: Quality Assurance review for identified functions as designed
Involved in publishing the production, Efficiency, Utilization and more more excel Reports on daily basis
Additional responsibilities & Achievements at Optum: Day to day conversations with clients regarding the inventory management and the latest process updates
Received Star Award for excellent performance - both Quality and production
Received Awards for maintaining 100% Quality in Audits.