Summary
Overview
Work History
Education
Skills
Languages
Timeline
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SRILAXMI KANDAGATLA

Perth

Summary

Detail-oriented and customer-focused Bank Teller with over 4 years of experience in handling financial transactions, providing exceptional customer service, and maintaining strict compliance with banking regulations. Skilled in cash handling, account management, and cross-selling bank products to meet customer needs. Proven ability to work in fast-paced environments with accuracy and integrity. Dedicated to upholding the bank's reputation by ensuring a positive and professional customer experience.

Overview

5
5
years of professional experience

Work History

Assistant Manager

HDFC BANK LTD
06.2023 - 07.2024
  • Worked as CEE (Customer Experience executive) Bank operations, Duties & Responsibilities, Processing Inward, Outward remittance. Front Office transactions like NEFT, RTGS FUND TRANSFRERS, DD Mobile internet Banking Account opening from processing. Customer queries services instructions processing.
  • Account opening forms processing.
  • Keenly monitoring all the transactions and operations ensure that no miss outs to take as per regulatory norms.
  • Conducting audit verification to ensure smooth operational performance in each functional area of branch.
  • Analyze stock and industry reports on a regular basis.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.

Teller

PR GROUPS PVT LTD
01.2020 - 05.2023
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.

Education

Bachelor of Computers - Computer And Information Sciences

PRAGATHI DEGREE COLLEGE
01.2018

Intermediate - Accounting And Finance

TS MODEL SCHOOL
HYDERABAD
01.2015

S.S.C -

ZPHS HIGH SCHOOL
HYDERABAD
01.2013

Skills

  • Customer relationship management
  • Currency verification and fraud detection
  • Transaction processing (deposits, withdrawals, transfers)
  • Conflict resolution and de-escalation
  • Cash handling and drawer balancing

Languages

Hindi

Timeline

Assistant Manager

HDFC BANK LTD
06.2023 - 07.2024

Teller

PR GROUPS PVT LTD
01.2020 - 05.2023

Bachelor of Computers - Computer And Information Sciences

PRAGATHI DEGREE COLLEGE

Intermediate - Accounting And Finance

TS MODEL SCHOOL

S.S.C -

ZPHS HIGH SCHOOL

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SRILAXMI KANDAGATLA