Sri Lekha Balusu
Sunshine,VIC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
Work History
Customer Service Specialist
Randstad India
08.2020 - 11.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Complied with company policies and procedures by encouraging positive and effective work environment among employees.
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Bachelor of Technology - Computer Science Engineering
Jawaharlal Nehru Technological University
India05.2020
Skills
- High-Volume Call Environments
- Telephone Etiquette
- Strong communication skills
- Good listener
Personal Attributes
- Honest and Reliable: Able to take on tasks with a degree of responsibility due to strong morals and ethics ensuring honesty and reliability while working at Randstad India
- Flexible: Understand the need to remain flexible to support last minute demands and changes
- Time Management: Dedicated to effectively prioritising and managing time by allocating tasks and activities and keeping track of them in diaries and daily to-do lists on daily basis
References
Can be provided on request
Timeline
Customer Service Specialist
Randstad India
08.2020 - 11.2022
Bachelor of Technology - Computer Science Engineering
Jawaharlal Nehru Technological University
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