Summary
Overview
Work History
Education
Skills
Attributes
References
Timeline
Generic

Sriman Reddy Nagulury

Melbourne,Australia

Summary

Organized and motivated employee eager to apply time management and
organizational skills in various environments. Seeking opportunities to
expand skills while facilitating company growth. Talented IT Support
Engineer adept at applying abilities, drive, and technical skills to positively
impact company growth. Proactive and hardworking team player with a
focused mentality and rigorous approach. Responsible and motivated
team member ready to apply technical skills in the workplace. Offers
excellent technical abilities with software and hardware, ability to handle
challenging work, and excellent time management skills.

Overview

5
5
years of professional experience

Work History

Customer Service Consultant

Recoveries corporation pty ltd
Melbourne, VIC
09.2022 - 12.2024
  • Greeted customers and answered inquiries promptly and professionally.
  • Worked in a fast-paced, customer-focused role.
  • Positive communication skills and ability to engage with your customers
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Contribute to a safe working environment by adhering to store standards
  • Developed strong customer relationships to encourage repeat business

ICT SECURITY SPECIALIST

ACET-Global Pty Ltd
05.2020 - 07.2021
  • Design and maintain database architecture, troubleshoot and provide service support in diagnosing and resolving server-related hardware and software malfunctions, monitor and adjust the performance of networks and online project management platform.
  • Install and maintain software security applications; and monitor contractual obligations,
    performance delivery and service level agreements with Microsoft, Google and other providers.
  • Security and disaster recovery planning for company data.
  • Provide recommendations for enhancements in the implementation of future servers and networks.

Education

Professional Year -

Performance Education
04.2020

Master of Information Technology -

Charles Sturt University
10.2018

Bachelor of Technology -

YPR College of Engineering & Technology
03.2014

Skills

  • Windows
  • PCs, Laptops, Telephony Systems, Printers, Routers, Modem
  • Windows, Unix, NetWare Servers
  • Marketing Your Work
  • Time Management
  • Open Mindedness
  • Creativity
  • Customer Relations

Attributes

  • Strong customer service and interpersonal skills, including an ability to work within virtual teams and to build working relationships with customers and peers at all levels
  • Ability to work effectively in a team and accomplish goals.
  • Extremely organised with a high level of attention to detail.
  • Excellent written, oral, interpersonal communication skills.
  • Excellent troubleshooting abilities while working.
  • Ability to maintain reliable and consistent attendance and punctuality.
  • Ability and willingness to learn new technologies and processes

References

Provided upon request

Timeline

Customer Service Consultant

Recoveries corporation pty ltd
09.2022 - 12.2024

ICT SECURITY SPECIALIST

ACET-Global Pty Ltd
05.2020 - 07.2021

Professional Year -

Performance Education

Master of Information Technology -

Charles Sturt University

Bachelor of Technology -

YPR College of Engineering & Technology
Sriman Reddy Nagulury