Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Srinidhi Bangalore Madhusudhan

Melbourne,Australia

Summary

Sales professional with over 4 years of experience in retail and telecom, specializing in customized broadband and mobile solutions. Proven track record of resolving customer issues and consistently exceeding sales targets. Recognized for strong data entry skills, ethical sales practices, and effective communication. Expertise in fast-paced environments with a commitment to empowering customers in their decision-making process.

Overview

2
2
years of professional experience

Work History

Consumer Sales for Telstra

Tech Mahindra
Melbourne, Victoria
01.2025 - Current
  • Delivered tailored Telstra mobile and broadband solutions to both new and returning residential customers via consultative, in-store, and remote sales strategies.
  • Consistently exceeded sales and service KPIs, contributing to team success and recognition.
  • Captured customer data accurately in CRM systems, and handled sensitive details with full confidentiality and compliance.
  • Identified customer needs using probing questions and lifestyle analysis to recommend suitable products and services.
  • Handled high-volume inquiries and complaints with empathy and efficiency, resulting in positive outcomes and retention.
  • Promoted team values and collaboration in line with Telstra’s and Aussie Broadband’s customer-first culture.

Information Technology Support Engineer

CyberGeek
, New South Wales
02.2024 - 01.2025
  • Provided comprehensive remote and onsite support, troubleshooting hardware, software, and network issues to ensure seamless IT operations and minimize downtime.
  • Managed Active Directory accounts, handling user provisioning, password resets, and permissions.
  • Performed hardware diagnostics by installing and configuring laptops, desktops, docking stations, peripherals.
  • Supported and troubleshot Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive), improving user productivity.
  • Assisted in setting up and managing network drives, printers, and shared resources.
  • Assisted in system updates, patch management, and network troubleshooting, working closely with Level 2 teams.
  • Conducted root cause analysis for critical incidents and document, track and monitor support requests for timely resolution.
  • Delivered training to end-users on essential tools and created knowledge base articles to aid in the training for junior freshers.

Help Desk Support

Cloud Stream
, New South Wales
02.2023 - 01.2024
  • Maintained a committed approach to providing customer service to end users escalated through phone, email, and onsite support, ensuring quick resolution of IT-related issues.
  • Diagnosed and resolved desktop hardware, software, and network problems, replacing or upgrading faulty components to restore functionality.
  • Managed user accounts, permissions, and configurations in Active Directory and Microsoft 365.
  • Used ticketing software to create, track, and close IT technical support tickets maintaining a 98% compliance rate with service level agreements for response and resolution times.
  • Configured and maintained office devices like printers, scanners, and multifunction machines, ensuring smooth daily operations.
  • Documented common issues and solutions in a technical knowledge base, reducing troubleshooting time.

Education

Masters - Information Technology

RMIT University
Melbourne, VIC
06.2022

Bachelor's Degree - Information Science/Studies

RNSIT CSE
01.2018

Skills

  • Sales and Consulting: Retail Core and Non-core sales, high core strike rates, commission-based sales, problem solving, complaint resolution, call handling metrics and KPIs, sales targets, and CRM systems
  • IT Helpdesk: Help desk support, Active Directory, Office 365 administration, hardware diagnostics, ITIL service operations, computer repair, team collaboration
  • Software and applications: remote desktop, Microsoft OneDrive, Microsoft applications, ticketing systems, virtual office, network design

Timeline

Consumer Sales for Telstra

Tech Mahindra
01.2025 - Current

Information Technology Support Engineer

CyberGeek
02.2024 - 01.2025

Help Desk Support

Cloud Stream
02.2023 - 01.2024

Masters - Information Technology

RMIT University

Bachelor's Degree - Information Science/Studies

RNSIT CSE

Similar Profiles

CREATE PROFILE
Srinidhi Bangalore Madhusudhan