Srinivasa L
IT Operations Analyst
Bangalore
Summary
Seasoned IT professional with over 20 years of industry experience, including a significant focus on IT Service Delivery, Incident Management, and Problem Management, seeks to leverage a strong background in the infrastructure domain to drive efficiency and innovation in a challenging environment. Aiming to apply my time management prowess, leadership capabilities, and excellent communication skills to contribute to the success of a dynamic team, while maintaining an open-minded and proactive approach to continuous improvement and problem-solving. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
3
3
years of post-secondary education
3
3
Certifications
3
3
Languages
Work History
IT Operations Analyst
NetApp India Pvt Ltd
- Current
- Enhanced internal processes and designed innovative KPI Dashboards, elevating operational efficiency and consistently exceeding SLA targets with over 90% success rate
- Led key projects, such as Assignment Group consolidation and BASI & Resolution Codes revamp, to improve management and tracking systems, enabling production of clearer reports for leadership
- Transitioned metric development from Excel to automated systems using SQL and Power BI, providing leadership with insightful, data-driven dashboards for informed decision-making
- Regularly analyzed operational procedures to identify and address technical and process gaps, working collaboratively with cross-functional teams for continuous improvement
- Spear headed refinement of vulnerability management process, reducing manual task creation and tracking by implementing automated, integrated tooling solutions
- Worked closely with application owners to align to enterprise-wide patch management process with security needs, establishing monthly patching schedule to enhance security posture and reduce downtimes
- Played critical role in Recovery Management, driving Major Incident Management through quick identification, stakeholder communication, team coordination, and service restoration, ensuring consistent updates to all involved parties.
Senior Unified Communications Engineer
NetApp India Pvt Ltd
- Manage daily operational incidents involving Cisco IP Telephony solutions, including CUCM, CUC, TMS, Codian Bridges, ISDN PRI, and SIP Trunks
- Conduct live troubleshooting sessions with vendors such as Cisco, Genesys, and Verizon to resolve call routing issues
- Execute upgrades on CUCM platform to ensure system reliability and performance
- Guide team members through critical issues, offering mentorship and periodic training to foster autonomy and proficiency in tackling new tasks.
Telecom Analyst
EMC Software Services India Pvt Ltd
- Collaborate with real-estate project teams to define IT infrastructure requirements for new regional projects
- Devise comprehensive project plans for setting up IT infrastructure in new office premises and for office relocations
- Coordinate with business and finance departments to establish and secure project budgets for seamless execution
- Oversee project progress, ensuring meticulous planning, tracking, and execution within established timelines
- Deliver regular project updates to stakeholders, highlighting developments in cost, quality, and potential risks
- Formulate and update risk mitigation strategies to address challenges throughout project lifecycle
- Specialize in deployment of Cisco IP Telephony and Video Conference Solutions, and provide support for BT NGCC Contact support cases to end-users across various office locations.
IT System Administrator
Bahwan Cyber Tek LLC
- Manage BDHL Data Center, ensuring optimal performance of servers and applications
- Design and administer firewalls tailored to organizational needs, providing secure remote connectivity for office locations
- Oversee Active Directory, File Servers, and Oracle DB Servers, including routine backup schedules and restoration validation for data integrity
- Facilitate application access for remote offices, ensuring seamless connectivity to office resources
- Contribute to annual IT budgeting process, aligning technology investments with organizational objectives
- Regularly develop new IT initiatives to meet dynamic needs of business
- Lead vendor relationship management, skillfully negotiating contracts and maintaining strong partnerships with third-party vendors.
Education
Some College (No Degree) - Bachelors of Computer Science
Andhra University
Vishakapatnam 06.1997 - 04.2000
Skills
- Network & Security: Cisco Routers, Switches Cisco ASA, FortiGate and Sonic wall Firewalls, Cisco VPN 3000 Concentrators
- IP Telephony: CUCM, CUC, ISDN PRI Lines, SIP Trunks, Geneses Call Centers
Database Management: MS SQL
- Reporting Tools: Power Bi
- Systems Administration: Competent in managing Linux and Windows server environments
- Strong analytical and problem-solving abilities
- Excellent communication and teamwork
- Leadership and project management experience
- Adaptable and quick to learn new technologies
- Network & Security: Cisco Routers, Switches Cisco ASA, FortiGate and Sonic wall Firewalls, Cisco VPN 3000 Concentrators
- IP Telephony: CUCM, CUC, ISDN PRI Lines, SIP Trunks, Geneses Call Centers
- Database Management: Skilled in SQL, Oracle, and MySQL
- Reporting Tools: Power Bi
Systems Administration: Linux and Windows Server
Certification
ITIL V3 Foundation from Axelos 2013.
Additional Qualification
- GNIIT from the National Institute of Information Technology in the year 2001.
- Trained in PMP in the year 2013.
Timeline
Some College (No Degree) - Bachelors of Computer Science
Andhra University
06.1997 - 04.2000
IT Operations Analyst
NetApp India Pvt Ltd
- Current
Senior Unified Communications Engineer
NetApp India Pvt Ltd
Telecom Analyst
EMC Software Services India Pvt Ltd
IT System Administrator
Bahwan Cyber Tek LLC
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