Srinivas Godavarthy
Melbourne,VIC
Summary
Senior IT Technology and Transformation Executive with over 25 years of global leadership experience across Sales, Solutions, Delivery, and Operations, specializing in AI-led Infrastructure and Cloud Services, Digital Workplace, ServiceNow/ITSM–AIOps, Core Banking, and Retail Application Transformation.
A proven leader in architecting and winning large-scale IT Infrastructure outsourcing engagements and managing P&L portfolios exceeding USD $100 M across enterprise and telecom clients in the USA, Canada, and Australia.
Currently serving as the Chief Transformation & Technology Officer (CTTO) for a major AI-driven IT infrastructure transformation program at the third-largest bank in the Philippines, driving modernization across cloud, observability, automation, and platform engineering.
Led end-to-end sales and solutioning for TCS’s largest APAC deal (USD $140M+), defining the North Star architecture for AI-led infrastructure, cloud governance, digital workplace, cost optimization, SRE/observability, mainframe modernization, ServiceNow MSP, and a comprehensive SIAM governance framework for multi-vendor environments.
Demonstrated GTM leadership across Infrastructure and Cloud Sales, Solutioning, and Alliance/Partner ecosystems, covering Datacenter, Digital Workplace, and Cloud services. Previously headed A/NZ Sales, Delivery, and Program Management, driving major organizational transformations, operational excellence, and the delivery of multi-million-dollar cross-domain programs using structured PM methodologies.
Recognized industry leader—Finalist, ANZ ISG Paragon Leadership Award, and multi-category award winner for Innovation, Collaboration, and Service Excellence across multiple strategic accounts.
Major strategic wins include Optus Infrastructure Services RFP (from incumbent NCS), MLC Life, Crestone Wealth, TAL, Australian Unity, NAB, Boral, Virgin Australia, Super Retail Group, and Vodafone Australia.
Renowned for full-cycle sales mastery (RFI → Solution → Contract → Delivery), large bid leadership, global team direction (onshore/offshore), and strong C-suite stakeholder engagement across the Banking, Insurance, Wealth, Travel & Logistics, Utilities, Retail, and Telecom sectors.
Overview
30
30
years of professional experience
Work History
Transformation and Technology Head (CTO for Bank o
TCS Australia
Hybrid (Melbourne-Manila), VIC
11.2025 - Current
- Responsible for driving the technology transformation to enable IT systems to be enhanced for bringing in AI predictive intelligence, customer experience, end-to-end observability and resilience, automation, improved performance, and high availability of the IT systems, as well as batch performance improvements. AI chatbots for users, end user experience, and personas for DaaS.
Director - Sales and Solution ANZ and ASEAN
TCS Australia
Hybrid(Melbourne/Manila), VIC
02.2025 - 10.2025
- Sales and Solution Leader – Infrastructure and Services Operations.|3rd Largest Bank in the Philippines led and won a major infrastructure and IT services operations RFP, successfully displacing a 12-year incumbent provider.
- Directed the full lifecycle from RFI to CCD Workshops, RFP, Solution Design, Transition Planning, Commercial Modelling, and Contracting, including MSA/SOW finalization, hardware/software resell constructs, SLA/CSL frameworks, service credit regimes, risk/reward models, and revenue/forecast planning.
- Partnered closely with the customer, external advisors, and key technology partners (Red Hat, ServiceNow, IBM, Rocket, Cisco) to define the future roadmap for AI-led infrastructure transformation.
- Demonstrated exceptional collaboration, communication, commercial structuring, and executive presentation capabilities.
- Financially astute, with deep experience across CAPEX/OPEX planning, budget forecasting, cost control, and financial risk management.
- Specializations
AI-Led Infrastructure & Cloud Services
Datacenter Operations, Cloud Governance, Migration & Operations
Digital Workplace & End-User Experience
Service Desk & Omni-channel Support
Database, Middleware, Network, Security, Servers, Storage
FinOps & Cost Optimization
Application Management
Business Application Support, Operations, Troubleshooting
People Leadership
Team Building, Talent Development, Training, Hiring, Performance Management
Governance & Compliance
Policies & Standards, Regulatory Audits
Commercial & Vendor Management
Budget Ownership (CAPEX/OPEX)
Vendor/Outsource/Consultant Contracts, SLA Management
Negotiation, Risk Management, Contract Governance
Soft Skills & Leadership
Exceptional communication & executive presentations
Ability to translate complex technology into business value
Strong team leadership, coaching, and performance management.
Director - Sales and Solution ANZ Region
TCS Australia
Melbourne, VIC
06.2021 - 01.2025
- Directed go-to-market strategies for sales and solutions, presenting innovative AI-driven offerings to clients.
- Owned end-to-end RFP submissions, ensuring comprehensive responses and strategic alignment.
- Facilitated defense presentations and BAFO discussions to secure competitive advantages.
- Collaborated with partners to develop tailored solutions that meet client needs.
- Established partnerships with key clients including Suncorp, RBA, IAG, and ING.
- Managed batch support services for Westpac Bank and Bendigo Bank, enhancing operational efficiency.
- Oversaw document-as-a-service solutions for CBA, improving client documentation processes.
- Engaged with key accounts such as ANZ Bank and MLC Life to drive sustained growth.
Program Director Transformation Services
Wipro Australia
Melbourne, VIC
01.2021 - 06.2023
- Provided leadership in developing innovative approaches to meet program goals for the Device as a Service and Cloud Migration initiatives at ANZ Bank
- Organized and facilitated team meetings, workshops, and events with the Customer, Competency Units and the OEMs
- Directed staff training on technical aspects of programming activities.
- Collaborated with external partners to leverage resources for the program's success.
- Established relationships with key stakeholders to build trust in the organization's mission.
- Maintained communication with clients throughout their involvement in the program.
- Managed program operations and provided strategic leadership for team
- Hired and developed staff members to collaboratively achieve program goals.
Delivery Head,GTM Sales/Solution Lead- ANZ Regio
Tech Mahindra Ltd
Melbourne, VIC
02.2016 - 11.2020
- P&L, Program Management, and Transformation Leadership: P&L leader managing USD $60M across Sales and Delivery for enterprise customers in Banking, Insurance, Wealth, Retail, Travel, and Logistics, and Telecom. Led end-to-end sales and delivery for infrastructure and cloud services, covering transition, transformation, and multi-year BAU operations. Managed 12 fixed-price engagements in an onsite/offshore model with 45+ KPIs per engagement, ensuring consistent SLA compliance and delivery excellence.
- Chaired Monthly Operations and Quarterly Strategy Governance forums with CTOs and CIOs to drive performance, risk mitigation, and strategic alignment.
- A key leader in winning and managing multi-million-dollar portfolios across Strategy, Architecture, Design and Build, CSI, Automation, and delivery-led growth. Major wins include BFSI (AUD $125M TCV): Crestone, Cuscal, MLC Life, ING, Australian Unity, TAL, NAB; Retail (AUD $45M): Super Retail Group, Boral; Telco (AUD $60M): Optus; Travel & Logistics (AUD $60M): Virgin Australia.
Extensive experience delivering infrastructure transformation, data center migrations, and workplace modernization, including the migration of seven enterprise customers to private data centers, AWS, and Azure. Recognized for exceptional communication, leadership, and CXO relationships, enabling trust and long-term partnership. - Finalist for the ISG Paragon A/NZ Leadership Award, and contributor to four award-winning engagements in Innovation, Collaboration, and Customer Satisfaction.
- Strong expertise in SLA governance, financial tracking, procurement, vendor management, and compliance with BFSI regulatory frameworks, including APRA CPS 234 and CPS 231.
- Led a team of 450+ professionals in delivering managed services for diverse clients, ensuring high-quality service delivery and operational excellence.
- Developed and implemented strategic plans to enhance service delivery capabilities, resulting in a 25% quarterly growth in revenue.
- Managed the end-to-end delivery of cloud and infrastructure services, overseeing transition, transformation, and ongoing operations.
- Established and maintained strong relationships with key stakeholders to drive client satisfaction and foster long-term partnerships.
- Directed the successful migration of seven enterprise customers to cloud platforms, optimizing performance and reducing costs.
- Implemented automation tools to enhance service delivery efficiency and user experience, leading to improved client satisfaction scores.
- Engaged with CXO-level executives to discuss strategic initiatives and align service offerings with business objectives.
Program Manager BFSI
HCL Australia
Melbourne, VIC
10.2013 - 01.2016
- Develop sales opportunities as well as farming existing accounts including
- Australian Tier 1 Bank (ANZ Bank), Retail and Travel and Logistics
- Sales Account Manager for ANZ Bank with strategic focus on increasing sales 15% Quarter on Quarter in Applications and Infrastructure space. Manages Portfolio of USD $ 8M Annual revenue and generating a healthy pipeline
- Focused on improving growth in the Core Banking, Oracle ERP applications, Content Management (Filenet, Documentum), Workflow PEGA, Digital Channels, Mobile Application enhancements, Infrastructure server Upgrades etc.
- Design and develop innovative pricing solutions with OEMs for the new Proposals to ensure the best pricing for Bids
- Develop business plans with existing partners and build relationships with new possible business partners
- Strive towards Partner of Choice by showcasing Competency, Brand building and Leadership connect
- Drive top line revenues in Niche Technologies by partnering with Local small companies to enable quick win
Program Manager/Large Deals Lead
Tech Mahindra Ltd
Melbourne, VIC
12.2008 - 10.2013
- TECH MAHINDRA FEB’16 – CURRENT Regional Delivery Head – Infrastructure and Cloud Services, A/NZ Region.
- USD $40 Million P&L Leader with management experience in End to End of Infrastructure Datacenter and Public Cloud, Workplace Services, Migration to Cloud for all Enterprise and Telco Customer Engagement for multiple customers in the A/NZ region delivering services in Multi Locations across Australia, New Zealand, Philippines, India.
- Infrastructure and Cloud Services Sales, Customer Engagement, Delivery focused leader with an exposure to uplifting the region with a growth of 25% QOQ enabling a foot print of 10+ new logos across BFSI, Super Annuation and Wealth, Manufacturing, Telco domains.
- CXO Level and GM level interactions for the engagements to enable success for the organisations.
- Efficiency and Proactive Service Management by Deploying Automation for problem diagnosis and self-healing, Enhanced user experience by deploying monitoring tools.
- Govern Monthly, Quarterly Managed services performance meetings to ensure the Service Levels, Service Credits and Customer Satisfaction is measured and actioned.
- Large Deals Bid Management with experience in defining and presenting the RFI/RFP and Customer Clarifications.
- Focused approach towards Sales to Contract closure with hands on experience in guiding Responses for RFI/RFP, Pricing Structures, Vendor Management, Fixed Price Engagements and driving solution defense for large engagements in Australia and Singapore.
- ISG Paragon Award winner 4 times for multiple accounts in Innovation, Collaboration and Service Partner.
- Key Customers managed for Datacentre/Cloud Services and Workplace: MLC Life, Australian Unity, TAL, Super Retail Group, Virgin Australia, Crestone Wealth, Boral, Orora, LGIA, Perpetual.
- Program Management Executive with hands on experience in delivering Infrastructure transformation programs with experience focus on DC Migration with Migrating 7 customers DC Infrastructure, Workplace services across to Private DC, AWS, Azure.
- Lead a team of 450 People across Onsite/Offshore in delivering Managed Services engagements for various Australian customers.
- IaaS based services as a consumption based model with end to end Procurement, Vendor Management and Costing structures.
- Exceptional Collaboration and Vendor Management skills across various large providers like HP, Dell, VMWARE, CISCO, Security Products.
- Procurement, Invoice, Supplier and Vendor Relationship Management.
- Migration of Infrastructure to AWS and Azure for Key Customers.
- Implemented Multiple Core Datacentre and Workplace Technologies for various customers in A/NZ region.
- Mentor and Coach for the Delivery and Competency teams in designing solutions for responding to Proposals and Defense.
- Problem Solver, Strong Analytical Skills, Excellent Communication skills, People Leader
Program Manager
Coles Group
Melbourne, Australia, Australia
06.2005 - 01.2009
- Accountable for the support services meeting agreed service levels for availability, reliability and performance of the applications in scope.
- End to end responsibility in managing the delivery for the engagement with 40 technical resources(onsite/offshore), 7.0 M+/year revenue.
- Improved productivity by analyzing and fixing the root cause of the problems, eliminate manual process, multi-skilling of team thus contributing to a 20% support effort cost reduction($500K).
- Career planning for the associates in his purview, through multi-skilling, on job training and job rotation.
- Implement Value Add to customer by providing Leadership and PMP classroom trainings in conjunction with Satyam school of leadership team.
- Improve productivity of the support engagement by reducing incidents upto 30% and assisting in annual support costs reduction of $500K.
- Appreciation from M.D during the winning of the Qantas outsourcing deal for participating in the defense proposal team.
- Implemented a shift roster to provide 24X7 support service from the off shore location.
- A large part of the team (30 people) were located offshore, and 20 people were located in Melbourne.
Delivery Head
Tech Mahindra Ltd
Melbourne, VIC
04.2005 - 11.2008
- Responsibility of Managing End to End Delivery Aspects, Resourcing for multiple engagements in the ANZ region.
- Some of the Key accounts are NAB Private Cloud, Lincom - Jetstar , Redbull APMEA, VISY Infra services with revenues of around AUD $ 20+ Million.
- Building relationships with Outsourcing Partners and Analysts to improve the Desktop Virtualization , Work Space as a Service and Mobile Device Management competencies.
- End to end responsibility in Customer/Delivery Management for the Desktop Virtualization services for the last 5 years.
- The platform currently serves 6500 virtual desktop users, 15000 Citrix users that hosts 75 critical banking applications.
- Involved in the Project implementation, design and the Maintenance of the project that runs on Vsphere, CITRIX XENDESKTOP , CITRIX NETSCALERS, Webinterface, XENAPP, Appv, NETAPP storage, SQL Server, SCOM with various tools used for monitoring the performance and usability of the platform.
- Manage team of 100+ technical resources(onsite/offshore).
- Accountable for the support services meeting agreed service levels for availability, reliability and performance of the infrastructure.
- Perform reviews of the infrastructure and devise strategies for improving the efficiency.
- Vendor Management and close association working with Partners CITRIX, NETAPP, HP, Frontline managing the contracts and SLA’s.
- Implement and train the team on the Support service delivery methodology using the ITIL framework.
Technical Project Manager
MAHINDRA SATYAM COMPUTER SERVICES LTD, Scotiabank
Toronto, Canada, Canada
10.2002 - 04.2005
- As a Technical Project Manager was responsible for,.
- Resource ramp up & infrastructure set-up.
- Maintaining and monitoring process metrics to guard against schedule and budget variance.
- Delivering the RFPs, technical proposals and Fixed price estimating for all the projects as part of Satyam – Scotiabank engagement.
- Designed and implemented the $2M EFT(Electronic Funds Transfer) Reengineering project from VSAM to DB2 on time with exceptional quality.
- Appreciation received by Director for resolving DB2 Performance Issues for the AML (Anti Money Laundering) System to assist Sapient Inc with their engagement with Scotiabank.
Consultant
MAHINDRA SATYAM COMPUTER SERVICES LTD, National Australian Bank
Melbourne, Australia, Australia
06.2002 - 10.2002
- Diagnosis study for the retail banking applications for measuring their Co-Sourcability for setting up ODC (Offshore Development Center).
- Analyzed the Current Processes followed by the Delivery team and delivered a gap analysis document by comparing the current processes to CMM Level 3 standards.
- Applications were analyzed for their feasibility to Co source, Complexity, Risk Management, Transition Methodology and Areas of Improvement.
- Developed the Transition Methodology for Outsourcing the applications to Satyam.
Delivery Manager
KANBAY SOFTWARE INDIA LTD, CURRENTLY CAPGEMINI, VISION PLUS– Household Credit Card Services
, USA
06.2001 - 06.2002
- Involved in the overall management of the projects and Success of the Business Unit in terms of Delivery managing 50+ people with revenue of $ 6 Million at offshore in Pune.
- This Business Unit for Household Credit Services, one among Kanbay’s work sphere is catering to the needs of Credit card services based out of Salinas.
- Work in coordination with Client Engagement manager in getting more opportunities for the success of Business Unit.
- Make sure that team is aligned and motivated to achieve Business Unit goals.
- Provide the management timely status report on Tasks, Utilization and Quality metrics for the entire Business Unit.
Senior Technical Consultant
COMPUTER SCIENCES CORPORATION
, USA
06.1996 - 01.2001
- BFSI services for Hogan Enterprise Banking Systems.
- During this tenure worked at various banks (M&T Bank, Summit Bank, First Security, Bank One) in implementing and troubleshooting the Hogan Banking Products.
- Expertise in Hogans Enterprise profitability system suite of applications, Customer Information System and Credit Risk Management system.
- Received numerous appreciations for the timely implementation of projects with minimal defects.
Education
Bachelor of Engineering - Computer Science
Nagpur University
Project Management Professional (PMP) -
Skills
- Sales and go-to-market strategies
- Program management
- Data center and cloud migration
- Vendor negotiation and management
- Infrastructure services
- Customer engagement
- Stakeholder management
- Strategic planning
- Effective communication and problem solving
- Procurement and negotiation
- Leadership development
- Contract management
- Team development
- Digital workplace services advisor
- Core banking expertise
- Payments hub reengineering
Timeline
Transformation and Technology Head (CTO for Bank o
TCS Australia
11.2025 - Current
Director - Sales and Solution ANZ and ASEAN
TCS Australia
02.2025 - 10.2025
Director - Sales and Solution ANZ Region
TCS Australia
06.2021 - 01.2025
Program Director Transformation Services
Wipro Australia
01.2021 - 06.2023
Delivery Head,GTM Sales/Solution Lead- ANZ Regio
Tech Mahindra Ltd
02.2016 - 11.2020
Program Manager BFSI
HCL Australia
10.2013 - 01.2016
Program Manager/Large Deals Lead
Tech Mahindra Ltd
12.2008 - 10.2013
Program Manager
Coles Group
06.2005 - 01.2009
Delivery Head
Tech Mahindra Ltd
04.2005 - 11.2008
Technical Project Manager
MAHINDRA SATYAM COMPUTER SERVICES LTD, Scotiabank
10.2002 - 04.2005
Consultant
MAHINDRA SATYAM COMPUTER SERVICES LTD, National Australian Bank
06.2002 - 10.2002
Delivery Manager
KANBAY SOFTWARE INDIA LTD, CURRENTLY CAPGEMINI, VISION PLUS– Household Credit Card Services
06.2001 - 06.2002
Senior Technical Consultant
COMPUTER SCIENCES CORPORATION
06.1996 - 01.2001
Bachelor of Engineering - Computer Science
Nagpur University