Srinivas Reddy Gutha
Retail Field
Waterford,QLD
Summary
Customer-oriented Store Manager offering over 8 years of experience in retail operations, food industry, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Commission Agent
United Windaroo
Windaroo, QLD
08.2023 - Current
- Continuously monitoring the par bake pie stock
- Daily operations of the store with excellent customer service
- Making sure coffee area is clean
- Competitor price is update thrice a day
- Making sure all equipments are entered into elog twice and all equipments are woking
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Trained and guided team members to maintain high productivity and performance metrics.
- Completed point of sale opening and closing procedures.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Reported issues to higher management with great detail. Assisted in recruiting, hiring and training of team members.
Store Manager
Liberty Aratula
Aratula, QLD
08.2022 - 07.2023
- Greeted customers and provided friendly customer service.
- Processed sales transactions quickly and accurately.
- Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
- Assisted with stocking shelves, setting up displays, inventory control, merchandising, cleaning the store area.
- Followed recipes to prepare sauces, soups, salads, and other dishes according to company standards and procedures.
- Ensured that all foods were stored properly and safely, at the right temperature.
- Cooked meals according to customer orders or store menu using various cooking methods including grilling, frying, roasting, baking.
- Cleaned kitchen equipment after each use and followed sanitation procedures.
- Operated kitchen tools safely and used great knife skills to quickly prepare ingredients.
- Operated cash register to process customer orders accurately.
- Checked hot food quality regularly to ensure freshness and flavor standards were met.
- Used grills, deep fryers and griddles to cook food.
- Safely operated ovens, fryers and grills to prevent injuries and accidents.
- Prepared multiple orders at once for speedy service.
- Grilled various cuts of meat and seafood items to meet customer specifications and food handling standards.
- Prepared sandwiches according to company specifications, using a variety of cold cuts, vegetables, and condiments.
- Followed all company policies and procedures related to the safe handling of food products.
- Ensured compliance with food safety regulations while preparing sandwiches.
Store Manager
AMPOL Unanderra Foodary with BOOST
UNANDERRA, NSW
04.2019 - 08.2022
- Delivered excellent customer service and adhered to standard practices to maximize sales.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Monitored employee performances and identified performance gaps for corrective action.
- Update the promotional signage and merchandising as per company requirements.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Trained and mentored team to teach daily tasks and procedures.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Created weekly rosters according to the business needs and store budgets.
- Trained team to prepare and serve coffees, espresso drinks, blended coffees and teas.
- Trained team to help customers pick best products based on individual health and fitness needs.
- Ensured team following correct, measured and weighed ingredients in specified amounts to stop unwanted wastage.
- Checking CCTV to ensure the staff is following food safety and company policies at all times.
Store Manager
Caltex
North Wollongong, NSW
04.2016 - 04.2019
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Organizing staff meetings to go through the site performance and recommend action plans.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Making staff rosters and managing Staff timecards to run Pay run on timely manner.
- Reporting fuel variances to higher management on timely manner with investigations.
Team Member
Caltex
South Yarra/North Wollongong, VIC/NSW
03.2015 - 04.2016
- Maintained knowledge of current promotions, payment policies and security practices.
- Offered to promote customers with promotions and upsell the products.
- Built and maintained working relationships with peers and to be a good team.
- Looked for ways to go above and beyond job requirements.
Team Member
Boost Juice Bar
Melbourne, VIC
06.2012 - 12.2015
- Followed recipes and customer requests to prepare drinks.
- Created drinks following substitutions for dietary needs, food allergies and preferences.
- Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of food products.
- Packaged and stored food products appropriately for proper handling and preservation.
- Operated cash register to process cash, check and credit card transactions.
- Used to cut the vegetables with effective company issued food safety techniques.
- Food handling with gloves,changed gloves from task to task to avoid contamination.
- Actively listed to customer food complaints and escalates to the manager as per company guidelines.
Customer Service Representative
BP
Glen Iris, VIC
03.2010 - 08.2012
- Processed payments via cash, credit and debit cards and counted back change to customers to avoid cash drawer errors.
- Merchandising planograms, placing orders to replenish inventory to avoid low stock levels.
- Performed daily dusting, Cleaning tasks to maintain store standards.
- Offered friendly and efficient service to customers and managed to dealing with difficult circumstances.
- Maintained knowledge of current promotions, payment policies and security practices.
Education
Master of Science - Management Information Systems
MIT
Melbourne11.2010
Bachelor of Science - Electrical Engineering
NIT
Hyderabad, INDIA05.2008
Skills
- Staff Supervision
- Pricing Strategies
- Store Merchandising
- Employee Supervision and Motivation
- Recruiting and Hiring
- Cash Management
- Sales Strategies
- Policies and Procedures
- Inventory Management
- Payroll Management
- Performance Evaluation and Monitoring
- Financial Statement Review
- Administrative Management
- Food and Safety Standards
- Food Preparation
- Safe Food Handling
- Coffee Making Skills
- Food Storage
- Recipe Preparation
- Food Presentation
Certification
- Fire Safety Training - 2023
- First Aid Certificate -2023
- Food Safety Supervisor Certificate - 2024
Timeline
Commission Agent
United Windaroo
08.2023 - Current
Store Manager
Liberty Aratula
08.2022 - 07.2023
Store Manager
AMPOL Unanderra Foodary with BOOST
04.2019 - 08.2022
Store Manager
Caltex
04.2016 - 04.2019
Team Member
Caltex
03.2015 - 04.2016
Team Member
Boost Juice Bar
06.2012 - 12.2015
Customer Service Representative
BP
03.2010 - 08.2012
Master of Science - Management Information Systems
MIT
Bachelor of Science - Electrical Engineering
NIT
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