Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

Srinivas Lakavath

Melbourne,VIC

Summary


Professional with strong background in IT service, adept at troubleshooting, network configuration, and hardware maintenance. Consistently delivers high-quality outcomes through effective team collaboration and adaptability to changing needs. Known for reliability, technical acumen, and results-driven approach to problem-solving. Skilled in customer support, system diagnostics, and preventive maintenance.

Overview

8
8
years of professional experience

Work History

IT Field Service Technician

Chemist Warehouse
01.2023 - Current
  • Design and maintenance of hardware and software including servers, switches, AP’s, routers and Wi-Fi controllers and other ancillary equipment.
  • Configuration, installation and support of database services including SQL server to the sites.
  • Configure, build, tests and maintain the new managed hardware devices and related services.
  • Configuring SD-WAN: This includes setting up and maintaining software-defined wide are networks,including configuring routers, and other network devices to ensure optimal performance.
  • Maximise network performance by diagnosing and resolving faults in LAN, WAN, and firewalls.
  • Setting up and configuration of all Chemist Warehouse store or corporate workstations, including configuring settings and software optimal performance.
  • Maintain Inventory and hardware-tracking for the company assets and dealing with various vendors.
  • Installation, administration, and maintenance of network components (DNS, DHCP, Printers, wireless server hardening and patching as per compliance requirements).
  • Maximise network performance by diagnosing and resolving faults in LAN, WAN, and firewalls.
  • Troubleshooting network problems and outages and scheduling upgrades.
  • Architecting, managing, and maintaining network integration and installation including NBN cutover's.
  • Maintain the stores and Head-office desktop (make VNC and BigFix remote connection to all sites of HO, web policy and User groups to access Internet, analyse and generate reports of web usage, load balancing or fail over policy with multiple links).
  • Configuring and maintaining IP based network and provide remote support. Participate in projects that will involve changes to networks, infrastructure, or desktop software.
  • Perform additional tasks and responsibilities during and or outside business hours assigned by Department Manager.

Customer Service Administrative Agent, Administration Agent

Multint Gas
08.2021 - Current
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Used ticketing systems to manage and process support actions and requests.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Maintain and update customer databases
  • Provided recommendations regarding new hardware and software to keep IT infrastructure up to date.
  • Conduct data entry
  • Update workplace rules
  • Maintain organization calendar and scheduled appointments
  • Designed a website for NIT Warangal Central Library through which we had direct interaction with retailers and price compensation
  • Developed relationships with clients and typically exceeded goals by 20% with retailers, saving Institute $1200 annually.
  • Submitted service tickets for equipment maintenance requests.

Technical Assistant

National Institute of Technology
08.2016 - 10.2018
  • Offered technical support to help students and their issues
  • Troubleshoot malfunctioning hardware and software deployments to support nonstop operations.
  • Provided Tier 1 IT support to non-technical internal users through desk-side support services.
  • Compiled and shared technical paperwork for students and staff
  • Completed installations and updates to hardware and software promptly to avoid security issues from vulnerabilities
  • Supported implementation of upgrades to modern systems and resolve technical issues using OPAC and LIBSYS
  • Supported implementation of upgrades to systems and resolved technical issues using modern techniques
  • Developed and managed tracking spreadsheets with Software Techfocuz
  • Upgraded desktops, improving speed and performance
  • Installed, configured, and setup PCs in all stores for optimal operation and reporting
  • Maintained composure and patience in face of difficult student situations, applying techniques and positive
  • Support
  • Assisted in technical support process refinement to improve student service and support

Education

MASTER OF NETWORKING -

Melbourne Institute of Technology
07.2020

Bachelor’s - Technology: ELECTRONICS AND TELECOMMUNICATION ENGINEERING

Vaagdevi College of Engineering (JNTU)
11.2016

Skills

  • Knowledge of switching and routing wifi
  • Analysing, diagnosing, and resolving onsite any IT incidents that need to be handled in person
  • Storage and communication devices eg, servers, network switches, modems, routers, SD-WAN appliances,
    telephones, faxes , Power supply devices eg, UPS’s, power-boards, and power rails
  • Work closely with third-party vendors, technicians, and support staff - Establish and maintain excellent working relationships with other IT teams, departments, and retail staff
  • Installing and thoroughly testing all IT equipment on-site for store developments and IT initiatives
  • LAN/WAN
  • Regularly scheduled onsite visits to audit the store IT environment
  • Service desk support organization skills: Time, Team management, Decision making, and multitasking
  • Foster good communication with workplace colleagues
  • Promote collaborative teamwork while demonstrating a positive can-do attitude
  • Network set-ups/ server/system upgrades
  • Troubleshooting and Diagnostics
  • Safety standards and protocols
  • Workflow Management

Additional Information

Capstone project done during my final semester of Masters in Networking. This project helped me improve my knowledge about networks, Microsoft products like office 365, excel etc. and allowed me to gain both technical and personal skills.

Project Name: Network Security and Monitoring

The project essentially works on this layer and will be responsible to implement security policies such as SSL, TLS, and various security mechanisms.

The main aspect of the project is to establish a network that is able to defend itself from numerous attacks and also the elements included in the network would suffice to adjoin new devices in the future.

Languages

English
Native or Bilingual

Timeline

IT Field Service Technician

Chemist Warehouse
01.2023 - Current

Customer Service Administrative Agent, Administration Agent

Multint Gas
08.2021 - Current

Technical Assistant

National Institute of Technology
08.2016 - 10.2018

Bachelor’s - Technology: ELECTRONICS AND TELECOMMUNICATION ENGINEERING

Vaagdevi College of Engineering (JNTU)

MASTER OF NETWORKING -

Melbourne Institute of Technology

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Srinivas Lakavath