SRINIVAS NEMALLADINNE
Melbourne,VIC
Summary
Dynamic cybersecurity intern at Gridware with expertise in vulnerability assessment and critical thinking. Successfully identified potential threats through meticulous log analysis, enhancing organizational security. Proven ability to manage high-stress situations as a customer service representative, fostering loyalty through effective problem resolution and active listening. Committed to continuous improvement in security measures.
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
1
1
year of professional experience
Work History
Cybersecurity Intern
Gridware
01.2025 - 05.2025
- Evaluated new cybersecurity tools and technologies, ensuring that the organization remained up-to-date on industry best practices.
- Analyzed system logs for suspicious activity, identifying potential threats before they caused damage.
- Maintained detailed documentation of cybersecurity incidents and remediation efforts for future reference and analysis purposes.
- Collaborated with IT team to identify potential security risks and develop mitigation strategies.
- Participated in penetration testing exercises to assess the effectiveness of current security measures and recommend improvements.
- Supported the implementation of multi-factor authentication systems, strengthening data protection measures.
Customer Service Representative
Probe Cx
07.2024 - 12.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Master of Science - Information Technology
APIC
Melbourne, VIC03-2024
Bachelor of Science - Information And Communication Technology
SR International Institute of Technology
Hyderabad, India06-2022
Skills
- Phishing awareness
- Network security
- Vulnerability assessment
- Network protocols
- Critical thinking
- Active listening
- Problem resolution
Languages
English
Full Professional
Telugu
Full Professional
Timeline
Cybersecurity Intern
Gridware
01.2025 - 05.2025
Customer Service Representative
Probe Cx
07.2024 - 12.2024
Master of Science - Information Technology
APIC
Bachelor of Science - Information And Communication Technology
SR International Institute of Technology
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