Srinivasarao Bandarupalli
MOONTA BAY,AUSTRALIA
Summary
Highly motivated and experienced IT professional with a passion for delivering exceptional customer service and driving system efficiency. Proven track record in troubleshooting complex issues, implementing quality management strategies, and collaborating effectively in team environments. My biggest achievements include optimizing customer satisfaction scores, successfully leading system administration projects, and consistently exceeding performance targets. With strong communication skills, attention to detail, and a commitment to continuous learning, I am ready to contribute my expertise to a dynamic and growing organization.
Overview
6
6
years of professional experience
Work History
Software Engineer
Pitstop Technologies
MOONTA BAY, AUSTRALIA
01.2024 - Current
- Analyze system requirements and develop technical design
- Develop and maintain application software
- Conform to quality assurance standards and agreed processes within the department
- Support the application software by responding to incidents and, analyzing and fixing problems
- Perform unit and integration testing on developed code
- Produce thorough and effective unit and system test plans and participate and/or support further testing phases
- Identify technical improvements that will benefit the business
- Provide input to business systems solutions, estimates and specifications
- Assist with investigations into potential solutions, liaise with relevant technical experts and contribute to solution design and costing
- Utilize agile principle and practices in your work
- Writing, updating and maintaining technical program, end user documentation and operational procedures
- Providing advice, guidance and expertise in developing proposals and strategies for software design activities such as financial evaluation and costings for recommending software purchases and upgrades
Customer Service
The Cornish kitchen
moonta bay, AUSTRALIA
09.2022 - 12.2023
- Guided customers through the purchase process
- Answered customer questions about products and services
- Handled customer complaints and concerns
- Assisted customers with returns and exchanges
- Processed customer payments
- Provided excellent customer service
- Responded to customer inquiries with patience
- Assisted customers with product selection
- Communicated with customers to determine their needs
Process Worker
Frozen Bakery Solutions
Melbourne, AUSTRALIA
08.2019 - 08.2022
- Documented production for management, submitting timely updates and reports
- Worked independently by learning how to manage different types of processing requests
- Loaded and unloaded materials onto and off of conveyor belts
- Inspected materials for defects and sorted them accordingly
- Monitored machinery to ensure smooth operation
- Recorded data in logbooks
- Performed regular maintenance on machinery
- Troubleshot machinery when issues arose
Education
Professional year program -
William Light Institute
Adelaide06.2023
Masters in information technology - IT Security, IT Project Management, Software Engineering, Database Design Management, Intelligent Systems for Analytics
Victoria Institie of Technology
Melbourne07.2021
Bachelors in computer science - Programming and Problem solving, Operating Systems, Object Oriented Concepts, Computer Networks, Digital Logic, Game Theory
Acharya Nagarjuna University
Guntur, Andhra pradesh, India06.2018
Skills
- Microsoft Excel
- Microsoft Office
- Testing and deployment
- Computer Skills
- Good team player
- MySQL
- Time management
- Agile
- Troubleshooting and resolution
- Solutions deployment
- Code reviews
- Software testing and implementation
References
- Sachira Savinda, Pit Stop Technologies Pty Ltd, hr.pittech@gmail.com, 0412 712 892
- Aravind, The Cornish Kitchen, moontabakery@gmail.com, 0466372712
- Abdullaha, Bread Solutions, 0424594772
Volunteer Experience
Manningham Council, Melbourne, VIC, Australia, During the COVID-19 pandemic, I actively volunteered to help in sanitizing efforts to prevent the spread of the virus and ensure the safety of individuals within the community. Recognizing the critical importance of maintaining a clean and hygienic environment, I dedicated my time and effort to supporting the well-being of others.
Timeline
Software Engineer
Pitstop Technologies
01.2024 - Current
Customer Service
The Cornish kitchen
09.2022 - 12.2023
Process Worker
Frozen Bakery Solutions
08.2019 - 08.2022
Professional year program -
William Light Institute
Masters in information technology - IT Security, IT Project Management, Software Engineering, Database Design Management, Intelligent Systems for Analytics
Victoria Institie of Technology
Bachelors in computer science - Programming and Problem solving, Operating Systems, Object Oriented Concepts, Computer Networks, Digital Logic, Game Theory
Acharya Nagarjuna University
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