Srinivasulu Aavula
Hyderabad
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
18
18
years of professional experience
Work History
Manager - Customer Engagement (O2C)
Clean Harbors India LLP
01.2022 - Current
- Served as the single point of contact for country stakeholders (CFOs, Business Heads) for all finance-related activities across assigned countries.
- Managed and resolved complex portfolios with multiple unresolved issues, demonstrating expertise across the entire Order-to-Cash (O2C) process.
- Coordinated with stakeholders to understand business needs and collaborated with finance teams to deliver on agreed objectives.
- Led and facilitated Credit Committees, monthly performance reviews, and operational calls to drive strategic alignment and process improvements.
- Partnered with stakeholders and Novartis Global Service Centers to resolve operational issues and ensure seamless service execution.
- Oversaw and supported Global Service Centers and outsourced teams in delivering high-quality O2C services, focusing on operational excellence, continuous improvement, and teamwork.
- Built and maintained strong relationships with key customers and internal/external stakeholders to enhance collaboration and service delivery.
- Regularly reviewed customer contracts and made informed decisions on price increases, net terms, charges, and contract validity.
- Collaborated closely with corporate account teams to manage unique customer requirements, including pricing conditions, purchase orders, change orders, invoicing workflows, and third-party systems (Ariba, Smart GEP, Coupa, Track).
- Liaised with sales and branch personnel to resolve purchase order and unbilled revenue queries.
- Proactively scheduled and led weekly, bi-weekly, and monthly calls with stakeholders to ensure transparency, alignment, and timely issue resolution.
- Acted as the primary contact for billing, cash application, collections, and dispute management for all assigned corporate accounts.
Senior Analyst (Team Lead)
Accenture Solutions Pvt Ltd
01.2019 - 01.2022
- Led a team overseeing end-to-end O2C processes, including billing, collections, and cash application, ensuring accurate and timely execution.
- Prepared and analyzed debt review reports to support collection strategies; maintained dashboards to track and report daily performance metrics.
- Worked collaboratively with sales, account executives, and customer service teams to resolve client issues, enhance satisfaction, and address special requests.
- Monitored month-end closing activities, ensuring deadlines were met and deliverables were accurate and complete.
- Ensured full compliance with established processes and SLAs, focusing on turnaround time (TAT) and accuracy; tracked and resolved process exceptions proactively.
- Played a key role in Order Management, Collections, and Cash Application, contributing to cross-functional efficiency and improved cash flow.
- Successfully transitioned and stabilized the Europe AR Billing and Order Management processes, ensuring a seamless knowledge transfer and operational handover.
Process Associate (SME/Trainer-O2C)
Syniverse Technologies India Pvt Ltd
01.2015 - 01.2019
- Managed the credit control team and oversaw day-to-day operations to ensure smooth and effective workflow.
- Held full accountability for team performance, ensuring adherence to SOPs and quality standards through regular quality audits and coaching.
- Monitored SLAs and KPIs to drive service excellence and process efficiency.
- Acted as the first point of escalation for both internal and external stakeholders, ensuring timely resolution of issues and maintaining stakeholder satisfaction.
- Managed and nurtured relationships with Roaming Partners and Financial Clearing Houses to ensure operational alignment and issue resolution.
- Liaised with client partners to build strong working relationships, resolve queries, and relay important updates or changes.
- Facilitated client performance review calls, presenting key metrics and performance outcomes.
- Identified training needs and implemented development plans to improve service quality and team effectiveness.
- Conducted regular team meetings to promote open communication, manage escalations, and provide guidance and support to team members.
- Supported team members in resolving complex problems, ensuring timely and accurate task completion.
- Interpreted and communicated policies and procedures clearly to the team to ensure compliance and consistency.
- Led monthly performance reviews to coach, develop, and motivate employees for continuous improvement.
Process Executive & Operations (Investigator)
HSBC BANK HDPI
01.2011 - 01.2015
- Investigating queries thru SWIFT/E-Mails about payments from Banks/Financial Institutions/Customers & Non-Banking Entities in USD currency which deals with cash transactions, and we are the financial mediator between remitter and beneficiaries of different securities.
- Working knowledge of SWIFT messaging MT103/MT202 payment instructions.
- Solving queries from Banks/Financial Institutions/Customers & Non-Banking entities regarding Return of Funds (MT 202/103), Branch Customer queries, Debit Authorities, Duplicate Payments, Unable to Apply the funds from credit party or Non-Receipt of funds & Amendment/Additional Details from the Debit Party, Over Payments, Under Payments.
- Experience in payments processing (International Payments / Fund Transfer / Nostro accounts / Correspondent Bank / SWIFT transfers etc.).
- Assisting Team in day to day activities, Conducting Team Handles and Cascades.
Banking Operations
ICICI BANK LTD
01.2007 - 01.2011
Education
Intermediate -
Sri Venkateshwara College
03.2001
Graduation - Bsc
Jagruti Degree College
03.2005
Skills
- Accounts receivable management
- Financial reporting
- Customer account reconciliation
- Strong analytical skills
- Operations management
- Relationship building and management
- Customer engagement
- Team leadership
Timeline
Manager - Customer Engagement (O2C)
Clean Harbors India LLP
01.2022 - Current
Senior Analyst (Team Lead)
Accenture Solutions Pvt Ltd
01.2019 - 01.2022
Process Associate (SME/Trainer-O2C)
Syniverse Technologies India Pvt Ltd
01.2015 - 01.2019
Process Executive & Operations (Investigator)
HSBC BANK HDPI
01.2011 - 01.2015
Banking Operations
ICICI BANK LTD
01.2007 - 01.2011
Graduation - Bsc
Jagruti Degree College
Intermediate -
Sri Venkateshwara College
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