Dynamic, analytical, and result-oriented product owner with over 11 years of industry experience in agile product development and business analysis. Possessing a strong business acumen and a passion for innovation, this candidate brings an extensive background in business analysis, data migration, product management, product design, development, and maintenance. Exceling at problem-solving, negotiation, and identifying and delivering user requirements while maintaining a deep understanding of multiple technologies.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Product Owner
Macquarie Bank
03.2021 - Current
Led product launches, collaborating with marketing teams to create successful go-to-market strategies.
Championed user-centric design principles throughout the development process to ensure exceptional user experiences.
Implemented Agile methodologies to increase team productivity and enhance overall project outcomes.
Cultivated strong relationships with key stakeholders by maintaining open lines of communication and addressing concerns promptly.
Owned and prioritized product backlog.
Oversaw entire product deployments from vision and creation to rollout and delivery.
Complete architecture diagram for new system integration and new features.
Deep understanding of social media platforms and ecomms surveillance platform.
Working with Legal, Branding and Compliance team to finish the product in accordance with bank policy.
Highly skilled in negotiation with vendors and suppliers to maximize the financial benefit to the bank.
Managed implementation of new features by outlining plans and specifications such as how, where, and when each component would work.
Managed backlog prioritization, ensuring alignment with business goals and stakeholder expectations.
Conducted market research to identify new opportunities and target markets.
Product Owner - Mortgages and Data Management
Commonwealth Bank of Australia
03.2020 - 03.2021
Deep understanding of customer needs, the latest technologies, competitive products, market research and industry trends to drive innovation through the introduction of new solutions and features
Leading the automated pricing platform across multiple application such as SAP, PEGA, Teradata, and Oracle being the major ones among 24 different applications
Defined and executed data migration strategy to migrate customers from legacy world to new pricing platform that saved business around $4 million
Leading the entire data migration team from both business and technical deliverables
Successfully delivered multiple reports that enables control to the product for the processing services by identify the customer impacts and any revenue leakages
Collaborated with stakeholders to understand business problem statements and convert them into user stories
Applied Agile methods and processes such as Lean canvas to promote a disciplined and transparent project management process
Created and maintained the solution vision, roadmap, and backlog of work through the project's life cycle
Managing and making visible the product backlog, or the prioritized list of requirements for future product development
Prioritizing the product backlog based on the value, ROI etc
Being always available to the development team to answer any questions team members have regarding the customer's needs and the customer's views of how the team is implementing a product feature
Created a control environment for products that could detect system issues proactively and prevent financial impacts to customer or revenue leakage
Providing necessary training to operations team for any new product functionality and system enhancements
Liaising with legal and compliance for necessary product decisions to avoid any compliance impact
Handle customer complaints and take necessary steps to retain the customers
Senior Business Analyst
HCL Technologies
06.2017 - 03.2020
Understanding on the lending products and their corresponding product system such as SAP, PEGA, Teradata, Mainframe, Oracle, Java etc
Identifying potential gaps in business process and providing recommendations to improve the process
Drafting the requirements and solution approach for Migration along with Data Analysis
Identifying new improvement opportunities and enhancements that increase system efficiencies
Eliciting requirements by conducting elaborate workshop/Sessions, user interviews and surveys with appropriate stakeholders and writing user stories and associated acceptance criteria to capture requirements
Lead the team as scrum master and perform the agile ceremonies
Experience in Jira and responsible for breakdown of features into epics, user stories and associated task Facilitating prioritization of user stories and backlog grooming as product owner for the technical team
Creating process models, Data models and requirements for the project
Identifying automation opportunities to improve manual business process
Working with solution architects to deliver the documented feasibility studies of project proposal including the detailed evaluation of solution alternatives Derive solutions for the lending business problems with effective risk management and customer-focused outcomes
Technical Business Analyst
HCL Technologies
07.2015 - 06.2017
Understanding business requirements and deriving technical specifications
Mapping the business requirements to technical specification and maintaining requirement traceability matrix
Experience in PEGA rule form configurations and decision table configurations
Assisting application architect in deriving solution for the requirements
Preparing functional requirement documents and providing walkthrough for all relevant stakeholders
Assisting Testing team in reviewing the test cases and test results
Evaluating proposed system solution in close liaison with developers and quality analyst to ensure delivery of solution is consistent
Software Engineer
HCL Technologies
11.2011 - 05.2013
Improving system quality by identifying issues and common patterns, and developing standard operating procedures
Enhancing applications by identifying opportunities for improvement, making recommendations, and designing and implementing systems
Maintaining and improving existing codebases
Education
Master of Business Administration - Lean Operations and IT System
Christ University
05.2015
Bachelor of Engineering - Electrical and Electronics Engineering
Anna University
04.2011
Skills
Product Management
Product Ownership
Product Strategy
Business analysis
Negotiation
Data Migration
Critical thinking
Data analysis
Problem solving
Strong decision maker
Social media platforms
Certification
Certified Scrum Product Owner
Certified PEGA Business Architect
Certified Scrum Master
KPMG Six Sigma Green Belt Training
Personal Information
Title: Product Owner
Timeline
Product Owner
Macquarie Bank
03.2021 - Current
Product Owner - Mortgages and Data Management
Commonwealth Bank of Australia
03.2020 - 03.2021
Senior Business Analyst
HCL Technologies
06.2017 - 03.2020
Technical Business Analyst
HCL Technologies
07.2015 - 06.2017
Software Engineer
HCL Technologies
11.2011 - 05.2013
Bachelor of Engineering - Electrical and Electronics Engineering
Anna University
Certified Scrum Product Owner
Certified PEGA Business Architect
Certified Scrum Master
KPMG Six Sigma Green Belt Training
Master of Business Administration - Lean Operations and IT System
Christ University
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