Summary
Work History
Education
Skills
Timeline
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Srishti

Summary

Proven Front of the House professional with a track record of enhancing guest satisfaction at The Great Greek Gyros. Skilled in reservation management and problem-solving, adept at improving service delivery and maintaining cleanliness standards. Excelled in a fast-paced environment, significantly boosting team productivity and customer service quality through effective communication and an adaptable mindset.

Work History

Front of the House

The Great Greek Gyros
05.2024 - Current
  • Resolved guest complaints or concerns professionally and efficiently to ensure customer satisfaction.
  • Answered telephone to make reservations and take orders.
  • Assisted guests with menu selections, offering recommendations based on dietary preferences and restrictions.
  • Coordinated with kitchen staff to ensure timely delivery of food orders, minimizing wait times for guests.
  • Supported fellow staff members during busy periods by taking on additional tasks leading to improved teamwork dynamics and increased productivity.
  • Enhanced customer satisfaction by providing exceptional service and promptly addressing their needs.
  • Collaborated with other team members to maintain a clean, organized, and welcoming environment.

Front of the House

The Papparich Restaurant
04.2024 - 05.2024
  • Assisted guests with menu selections, offering recommendations based on dietary preferences and restrictions.
  • Enhanced customer satisfaction by providing exceptional service and promptly addressing their needs.
  • Conducted routine cleanliness checks within the dining area throughout each shift ensuring optimum hygiene standards were maintained.
  • Handled cash transactions accurately while maintaining proper cash handling procedures.

Education

Bachelors of Health Science -

Latrobe University
Bundoora

Skills

  • Cleanliness standards
  • Adaptable mindset
  • Professional Appearance
  • Positive demeanor
  • Problem-solving abilities
  • Active Listening
  • Customer Service
  • Guest satisfaction
  • Phone Etiquette
  • Cash handling proficiency
  • Reservation Management
  • Order Taking
  • Clear Communication
  • Cleaning
  • Time Management

Timeline

Front of the House

The Great Greek Gyros
05.2024 - Current

Front of the House

The Papparich Restaurant
04.2024 - 05.2024

Bachelors of Health Science -

Latrobe University
Srishti