Srishti K C
St Marys
Summary
I have worked in the hospitality industry for past 8 years from different restaurants to the shops and have always loved the people. I am always determined in giving best experience to the customer and willing to learn the part of hospitality industry.
Overview
7
7
years of professional experience
Work History
Cashier/costumer Service
Sutcliffe Meats
Seven Hills
03.2023 - 09.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Cashier / Customer Service
Chop Butchery
Westfield Penritg
02.2020 - 08.2023
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
Customer Service Representative
Pryde Meats
Ryde, NSW
02.2017 - 03.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Diploma - Accounting
University of Technology Sydney
Sydney, NSW03.2016
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cash Handling
- Cleaning and sanitizing
- Money Handling
- Reliability and punctuality
- Customer Relations
- Written and verbal communication
- Order Taking
- Payment Processing
Timeline
Cashier/costumer Service
Sutcliffe Meats
03.2023 - 09.2023
Cashier / Customer Service
Chop Butchery
02.2020 - 08.2023
Customer Service Representative
Pryde Meats
02.2017 - 03.2020
Diploma - Accounting
University of Technology Sydney