Sristi Siddhi Bajracharya Manandhar
Bellamack,NT
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Customer Service Agent
Qantas
01.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks simultaneously.
- Addressed customer account discrepancies and concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
Receptionist
Travelodge Hotels
09.2022 - 12.2022
- Actively contribute to the attainment of hotel objectives and targets as outlined by your manager
- Greet guests by name where possible and ensure the smooth running of the daily check-in/check-out process for the hotel
- Complete check-in, check-out and cash / payment procedure
- Assist guests with special requests, general information, transportation, event tickets, restaurant, airline reservations and any other reasonable requests as they arise
- Answer, cheerfully and promptly, all incoming telephone calls and in-house guest requests to ensure their accurate distribution to all hotel guests, visitors and team members
- Resolve guest complaints in a timely and professional manner, referring them to a supervisor if necessary.
Office Operations Coordinator
H&R Block
06.2022 - 08.2022
- Answers the telephone calls, make appointment and providing basic information about services and fees with great attention to details
- Managing outlook and responding to emails in a timely fashion as per company policy
- Greet the clients immediately when they enter the tax office and determine client’s needs
- Ensure office supplies are stocked and keeping office neat and tidy
- Collecting the payments and creating invoices for the clients
- Use of office equipment, computer and software like Microsoft suites to perform ongoing business activities
- Well-developed interpersonal, oral and written communication skills and ability to work efficiently with limited supervision, and work as part of a team with flexibility to adapt to a constantly changing environment
Café All Rounder/Barista
The Coffee Club, Casuarina and Waterfront
04.2020 - 08.2022
- Multi-tasking by serving customers and taking orders at the counter, and making coffee and drinks for them
- Resolving customer complaints regarding food quality and customer service
- High grasp of cash handling and reconciliation procedures
- Keeping the café clean and hygienic
- Managing Stocks and ordering
Team Member
Nandos
11.2020 - 06.2022
- Always maintain high customer service standard
- Customer service and taking orders at the counter
- Keeping the restaurant clean and hygienic every time
- Preparing food and services according to the service standards
Customer Service, Rounder
Café All
06.2018 - 11.2019
- In a rush (Southern Cross Lane, Melbourne)
- Keeping the café clean and hygienic
- Taking customers' food and beverage orders
- Operating cash registers (POS), accepting payments and preparing sales invoices
- Preparing and serving food and beverages for consumption on the premises
Education
Bachelor of Business Information System -
Kathmandu College of Management
Skills
- Outstanding Communication Skills
- Staff Support
- Passenger Assistance
- Special Needs Assistance
Timeline
Customer Service Agent
Qantas
01.2023 - Current
Receptionist
Travelodge Hotels
09.2022 - 12.2022
Office Operations Coordinator
H&R Block
06.2022 - 08.2022
Team Member
Nandos
11.2020 - 06.2022
Café All Rounder/Barista
The Coffee Club, Casuarina and Waterfront
04.2020 - 08.2022
Customer Service, Rounder
Café All
06.2018 - 11.2019
Bachelor of Business Information System -
Kathmandu College of Management
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