Sritika Paudel
Melbourne,VIC
Summary
Highly analytical, detail‑driven Fraud & Financial Crime Investigator with experience across scams, fraud operations and AML/CTF‑aligned investigative work. Skilled in analysing complex digital crime patterns, conducting evidence‑based investigations, and maintaining strong compliance standards. Adept at balancing customer advocacy with risk mitigation, delivering high‑quality case outcomes, and contributing to continuous improvement within operational teams.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior Customer Care Specialist - Scams & Fraud
Commonwealth Bank Of Australia, CBA
08.2023 - Current
- Conduct high‑volume fraud and scam investigations, ensuring accuracy, timely decisions, and adherence to AML/CTF and privacy obligations.
- Analyse complex fraud patterns to identify emerging risks and reduce customer exposure.
- Maintain audit‑ready documentation, including evidence, findings, and rationale.
- Collaborate across Fraud Operations, FCC, Risk, QA and Tech teams to resolve escalations and improve case handling.
- Deliver empathetic customer communication, restoring trust and ensuring fair outcomes.
- Contribute to process improvements that uplift fraud detection and investigative efficiency.
ATO Agent
Probe Operations Pty Ltd
06.2023 - 09.2023
- Investigated taxpayer discrepancies under strict ATO compliance frameworks.
- Conducted legislative interpretation to identify inconsistencies and recommend corrective actions.
- Prepared precise case records and supported escalations to senior officers.
- Handled confidential taxpayer information with integrity and discretion.
Shift Manager
Domino’s Pizza
05.2021 - 04.2023
- Managed daily store operations, cash handling, safety compliance, and service standards.
- Trained and supervised team members, fostering operational excellence.
- Resolved escalated issues and maintained strong team culture in a fast‑paced environment.
Education
Bachelor of Business - Finance
La Trobe University
Bundoora, VIC12-2025
High School Diploma - undefined
Thornbury High School
Thornbury, VIC11 2022
Certificate III - Business Business
IVET
Thornbury, VIC11 2022
Skills
- AML/CTF, KYC & Financial Crime Compliance
- Transaction Monitoring & ECDD Awareness
- Fraud Typologies (phishing, BEC, ID takeover, investment scams, remote access)
- Regulatory Frameworks (AML/CTF Act, Privacy, AUSTRAC guidance)
- Case Management & Report Writing
- Risk Identification & Escalation
- Customer‑Centric Communication & Service Recovery
- Stakeholder Collaboration (Risk, Compliance, QA, Technology)
- Systems: PEGA, CBA CRM, Microsoft Suite (Excel, Word, Outlook)
Certification
FSRA Tier 2 Personal Advice Deposit Products Certificate | KAPLAN Dec 2023
Timeline
Senior Customer Care Specialist - Scams & Fraud
Commonwealth Bank Of Australia, CBA
08.2023 - Current
ATO Agent
Probe Operations Pty Ltd
06.2023 - 09.2023
Shift Manager
Domino’s Pizza
05.2021 - 04.2023
High School Diploma - undefined
Thornbury High School
Certificate III - Business Business
IVET
Bachelor of Business - Finance
La Trobe University