Rashmi Vijaykumar

Client : Microsoft , Bellevue US.

Project : Portal Azure & Gigjam

• Served as the Single Point of Contact (SPOC) for all Quality Assurance (QA) aspects related to releases, cultivating strong relationships with stakeholders .
• Conducted reviews of test artifacts, ensuring 100% compliance with established standards and best practices.
• Ensured accurate documentation of test results, leading to improved decision-making during release planning meetings.
• Prepared and delivered comprehensive test reports to clients, which aided in reducing post-release issues by 30%.
• Maintained a high CSAT score of 97% by proactively addressing customer concerns and implementing process improvements based on feedback.
• Delivered product demonstration to Microsoft's international sales executives, showcasing capabilities on a global scale.
• Conducted quality audits across internal teams, ensuring Quality Compliance and driving process improvements.
• Conducted interviews for 40+ candidates across teams, enhancing talent acquisition strategies and supporting organizational growth.
• Led participation in Scrum activities, taking charge of planning and daily stand-ups, to drive QA efforts in alignment with project objectives

Client - TUI , Luton, UK ( Travel )

Client - Lebara , AU, (Mobile testing )

• Designed and documented test cases, resulting in 95% test coverage and contributing to successful release of high-quality products.
• Developed test metrics, estimation tables and charts, leading to improvement in testing efficiency and helping in decision-making processes.
• Engaged in user acceptance testing (UAT), ensuring that software met user requirements and expectations before deployment
• Contributed to mobile testing initiatives, ensuring seamless functionality and compatibility across various mobile devices and platforms.
• Involved in performance testing strategies to identify and address bottlenecks, optimizing application performance and user experience.
• Mentoring junior testers to achieve proficiency in testing methodologies required as per industry standards.
• Implemented regular communication channels between onsite and offshore teams, resulting in efficient team coordination and project delivery.

Project - Internet Banking (loans)

• Authored detailed test cases and mapped them to use cases based on requirements, ensuring precision in validation.
• Played key role in executing test cases, reporting and reviewing Change requests, updating test plan with new scenarios.
• Led failure investigations, on-site inspections and root-cause analysis.
• Contributed to usability testing efforts to enhance user experience and usability aspects of the product.
• Executed functional, end-to-end, regression and verification tests on web applications and platforms.