Srushti Patel
Quakers Hill,Australia
Summary
Experienced with customer service and sales support. Utilizes strong communication skills to foster positive client relationships and facilitate sales processes. Knowledge of inventory management and problem-solving to ensure smooth operations.
Overview
6
6
years of professional experience
Work History
Sales Assistant
H & M
05.2023 - 09.2024
- Participated in product promotions and special events to attract customers.
- Helped restock shelves and ensure products were readily available for customers.
- Dealing with customer issues and churning out an easy-to-follow solution
- Helping customer choose the right product for their requirements and Budget
- Handling customer concerns and complaints in a timely manner
- Providing First call resolution over the call to the Customers
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
PRODUCTION TECHNICIAN
ResMed
01.2022 - 01.2023
- Promptly documented and reported all defective equipment and hazardous conditions
- Inspected equipment and systems to identify issues, immediately reporting problems to repair technicians
- Calibrated machines to maintain required productivity levels and adherence to quality standards
- Established and maintained periodic reports to document unit performance, unit efficiency and outages
- Used precision test equipment to troubleshoot malfunctions and inspected parts for excessive wear and other conditions
- Make sure that products were produced on time and are of good quality
- Inspected products and machines to maintain quality and efficiency
- Performed general equipment maintenance and repair to minimize downtime
- Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices or products
- Inspected finished products for quality and adherence to customer specifications
- Selected material quantities or processing methods needed to achieve efficient production
administration assistant
Weidmueller Australia Pty Ltd
09.2020 - 12.2021
- Providing administration and data entry support as required
- Involve in exercise to harness data and feed into Excel, power BI for analysis
- Greet all visitors, answer any questions, and resolve issues
- Answering, directing, and responding to phone calls and emails
- Organising site access requests and inductions as required
- Booking flights and accommodation as required
- Assisting with onboarding of new employees as required
- Office duties including mail, stationery levels, print supplies and archiving
- Organising and delivering office catering for training days when required
- Housekeeping duties including ensuring facilities are tidy and stocked
- Various administration duties and adhoc requests
- Ensure and the office is kept tidy and presentable at all times
Picking Packer
Pick Packers PTY LTD
08.2018 - 07.2020
- Checked inventory and selected products from specific locations based upon availability
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins
- Removed items from shelves or storage bins and scanned tags
- Scanned packages and boxes and moved to loading dock for shipment
- Checked packing slips and other documentation to appropriately box items requested by clientele
- Printed labels, packaged boxes and loaded into outbound containers
- Pulled orders quickly to maintain demanding productivity goals
- Documented production information via daily system logs and discussed issues with management
Education
Certificate 3 - MYOB Accounting
Navitas College
Parramatta, NSWCertificate 3 - Cyber security and networking
TAFE NSW
06.2023
Bachelor of Science - Computer Science
HNG University
07.2010
Skills
- Attention to detail
- Data entry
- Energetic personality
- Excellent verbal communication skills
- Problem Solving
- Organization
- Customer relationship management
- Excellent clerical knowledge
- MS Word
- Cash handling
Personal Information
Visa Status: Australian Citizen
Timeline
Sales Assistant
H & M
05.2023 - 09.2024
PRODUCTION TECHNICIAN
ResMed
01.2022 - 01.2023
administration assistant
Weidmueller Australia Pty Ltd
09.2020 - 12.2021
Picking Packer
Pick Packers PTY LTD
08.2018 - 07.2020
Certificate 3 - Cyber security and networking
TAFE NSW
Certificate 3 - MYOB Accounting
Navitas College
Bachelor of Science - Computer Science
HNG University
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