Summary
Overview
Work History
Education
Skills
Languages
references
Timeline
Generic

Srushti Shah

POINT COOK,VIC

Summary

Dedicated and aspiring Juris Doctor (J.D.) student with a strong desire to specialize in medical law, offering a unique blend of legal ambition and valuable retail experience. Committed to leveraging my legal education and customer service background to excel in healthcare law while ensuring exceptional client-centered advocacy.

Overview

7
7
years of professional experience

Work History

Sales assistant and Loyalty Ambassador

H&M
03.2022 - Current
  • Working as a retail assistant for a H&M Werribee, often helping the Visual merchandising team
  • As Loyalty ambassador, it is part of responsibility to provide exceptional customer service in order to persuade customers to sign up for the loyalty program
  • Additionally, part of the role is to attend monthly meetings to know the company’s goals for expanding the loyalty program and then training my peers to make sure these goals are met
  • Involved working closely with the VMs to boost sales
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Gathered and prepared sales materials in preparation for sales meetings.

Co-founder

Girls For Science
01.2019 - Current
  • Founder of a non-profit organisation encouraging young girls to enter the STEM field
  • Contributed by running a social media account with almost 1000 followers, organizing & chairing workshops for young girls to spark interest in the STEM field and by collaborating with partners in Florida USA
  • Pitched an idea to Wyndham cities libraries to be partners for running workshops for young girls.
  • Each workshop is designed from scratch and is enjoyed by all the children that attend.
  • Developed marketing materials and campaigns to boost brand awareness and customer engagement.
  • Networked with other businesses and customers to increase sales opportunities and contacts.
  • Identified business development challenges and customer concerns for proactive resolution.
  • Conducted target market research to scope out industry competition and identify advantageous trends.
  • Established foundational processes for business operations.

Retail Assistant

Factorie
11.2021 - 11.2022
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Actively engaged customers to provide general assistance and information on store merchandise.
  • Maintained tidy and organized store environment to comply with cleanliness standards.

Retail Assistant

Panache With Divya
01.2020 - 08.2020
  • For a small business (boutique) specializing in traditional and modern Indian clothing and accessories
  • Includes, labelling, pricing new stock as well as styling mannequins for buyers
  • Maintained tidy and organized store environment to comply with cleanliness standards.

House Vice-captain

School
01.2019 - 12.2019
  • Working with the house captains to run events, gather participants and act as a leader and role model for the other members of the school community.

First Aid Training, St Johns
01.2017 - 01.2018
  • Developed many medical skills used for treating patients in both life-threatening situations and small injuries
  • Learned skills such as using the defibrillator, controlling an oxygen cylinder, oxygen mask and gear and basic CPR.

Community Volunteering, Westbourne Grammar School
12.2016 - 09.2016
  • Worked in a group of four to raise awareness about mental health issues
  • Thought about creative way to use Instagram account and implemented a website including a survey called the ‘Smile foundation’
  • This was along with working alongside the ‘ReachOut foundation’

Education

J.D. - Law

Monash University
Melbourne, VIC
07.2026

Bachelor of Science - Neuroscience and Psychology

University of Melbourne
2022

undefined

Westbourne Grammar
2019

undefined

Heathdale Christian College
2015

Skills

  • Legal Research: Proficient in conducting legal research to gather and analyze relevant statutes, regulations, and case law
  • Attention to Detail: Keen attention to detail developed in a retail setting, ensuring accuracy when proofreading legal documents and maintaining meticulous records
  • Leadership – As loyalty ambassador for H&M Werribee, involved meeting about the company’s loyalty program and discussing how our team can meet the required KPIs as well as how the program can be improved to enhance customer experience
  • Communication: Effective written and verbal communication skills demonstrated through customer service, including drafting customer correspondence and effectively explaining complex issues to clients
  • Problem-Solving: Effective problem-solving skills demonstrated when addressing customer issues and challenges in my sales experience, finding creative solutions to ensure customer satisfaction
  • Teamwork: Experience working collaboratively in a team environment, such as my experience in a sales team, where I collaborated with colleagues to achieve common goals and provide seamless service
  • Conflict Resolution: Demonstrated capacity to handle conflicts professionally, such as when dealing with unsatisfied, where I successfully resolved customer disputes to their satisfaction
  • Adaptability: Highly adaptable to changing circumstances, as exemplified in my customer experience, where I quickly adjusted to new procedures, product lines, and customer demands

Languages

Gujarati
Native or Bilingual
Hindi
Native or Bilingual
Marathi
Limited Working

references

Can be provided upon request

Timeline

Sales assistant and Loyalty Ambassador

H&M
03.2022 - Current

Retail Assistant

Factorie
11.2021 - 11.2022

Retail Assistant

Panache With Divya
01.2020 - 08.2020

Co-founder

Girls For Science
01.2019 - Current

House Vice-captain

School
01.2019 - 12.2019

First Aid Training, St Johns
01.2017 - 01.2018

Community Volunteering, Westbourne Grammar School
12.2016 - 09.2016

J.D. - Law

Monash University

Bachelor of Science - Neuroscience and Psychology

University of Melbourne

undefined

Westbourne Grammar

undefined

Heathdale Christian College

Similar Profiles

CREATE PROFILE
Srushti Shah