Sruthi Balla
Ipswich,QLD
Summary
Results-driven customer service expert recognized for effective issue resolution and strong teamwork. Expertise in managing client inquiries and training staff, dedicated to improving customer retention and loyalty.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Genpact Australia Pty Ltd
Sydney
05.2023 - Current
- Handling inbound customer inquiries both automotive and capital finance regarding loan account payouts and settlements.
- Managed escalated complaints to achieve satisfactory resolutions, enhancing customer retention and loyalty.
- Monitored arrears and provided tailored repayment guidance to customers, improving their understanding of payment options.
- Explained credit reporting impacts and addressed credit-related queries effectively.
- Processed statements, payout letters, finalization letters, and refund requests efficiently.
- Updated customer data in InfoLease and Sovereign applications with accuracy.
- Achieved promotion to subject matter expert based on exceptional performance.
- Trained and onboarded new team members to enhance team capabilities.
Education
MBA - Finance
Osmania University
Hyderabad India03-2015
Bachelor of Science - Computer Science
OSMANIA UNIVERSITY
HYDERABAD INDIA03-2012
Skills
- Teamwork and collaboration
- Client relationship management
- Service excellence
- Account support
- Issue resolution
- Data management
- Data quality
- Time optimization
- Decision-making
- Analytical thinking
- Excellent communication
- Written communication
- Analytical thinking
- Financial assistance
- Financial assistance
Websites
Accomplishments
- Received great performance three times as a top-notch customer service representative, handling complaints.
Timeline
Customer Service Representative
Genpact Australia Pty Ltd
05.2023 - Current
MBA - Finance
Osmania University
Bachelor of Science - Computer Science
OSMANIA UNIVERSITY