Sruthy Somanpillai
Brisbane
Summary
Graduate Engineer with a Master’s in Sustainable Energy and a background in renewable energy. Experienced in climate change mitigation, GHG analysis, decarbonisation strategies, and technical reporting through postgraduate projects. Seeking an entry-level role in sustainability or energy, leveraging technical expertise and problem-solving skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Care Advisor
Concentrix Services Pty Ltd
12.2025 - Current
- Provide high-quality inbound support for transport services, resolving customer enquiries efficiently and ensuring positive experiences.
- Communicate clearly and empathetically, building rapport while managing multiple interactions in a fast-paced environment.
- Collaborate with team members to improve service delivery and support continuous process improvement initiatives.
Research Intern
Business Council of Sustainable Development-Australia
08.2025 - 10.2025
- Conducted research and analysis on sustainability frameworks, corporate ESG practices, and climate-related policies to support evidence-based reporting.
- Reviewed and summarized sustainability reports of ASX-listed companies, highlighting gaps, best practices, and alignment with international standards.
- Assisted in preparing reports, presentations, and data-driven insights to support policy recommendations and stakeholder engagement initiatives.
Team Member
Coles Supermarkets Ltd
11.2021 - 11.2025
- Delivered excellent customer service, promptly resolving queries and enhancing satisfaction and loyalty.
- Managed deli operations, including inventory control, pricing, and stock replenishment, contributing to improved profit margins.
- Acted as the first point of contact for customer and internal queries, ensuring compliance with procedures in the manager’s absence.
Automation Testing Intern
Exeter Premedia Services Pvt. Ltd
12.2020 - 03.2021
- Designed and executed automated test cases for cross-browser and device compatibility, ensuring consistent application performance.
- Logged software bugs and collaborated with QA and development teams to resolve issues before releases.
- Performed regression, smoke, and sanity testing, documenting results and maintaining traceability for audit and reporting purposes.
Content Developer
Entri Softwares Ltd
02.2018 - 11.2020
- Created original marketing content, including product pages, brochures, and video scripts to support campaigns.
- Collaborated with design and marketing teams to deliver visually appealing, targeted content aligned with audience needs.
- Researched and produced SEO-optimised articles, enhancing website traffic and engagement.
Engineering Trainee
Windworld India
09.2015 - 08.2016
- Collaborated in the design, testing, and commissioning of wind turbine systems, enhancing operational efficiency and reliability.
- Performed performance analysis and diagnostics to identify and resolve mechanical and electrical issues, reducing downtime.
- Assisted in implementing maintenance protocols and safety procedures, while preparing technical reports to support data-driven decision-making and continuous improvement initiatives.
Education
Master - Sustainable Energy
University of Queensland
11.2025
Bachelor - Electrical & Electronics Engineering
Cochin University of Science and Technology
05.2014
Skills
- Verbal communication proficiency
- Skilled in customer call support
- Quality control
- Client engagement
- Multitasking and organization
- Documentation expertise
- Data sourcing
- In-depth research skills
- Comprehensive project management
- Research assistance
- Full test lifecycle
- Reporting and analysis
- SEO
- Promotional marketing and advertising
Certification
- ISTQB-Foundation
- Data Analytics Bootcamp, LeWagon Aug 2023
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Care Advisor
Concentrix Services Pty Ltd
12.2025 - Current
Research Intern
Business Council of Sustainable Development-Australia
08.2025 - 10.2025
Team Member
Coles Supermarkets Ltd
11.2021 - 11.2025
Automation Testing Intern
Exeter Premedia Services Pvt. Ltd
12.2020 - 03.2021
Content Developer
Entri Softwares Ltd
02.2018 - 11.2020
Engineering Trainee
Windworld India
09.2015 - 08.2016
Bachelor - Electrical & Electronics Engineering
Cochin University of Science and Technology
Master - Sustainable Energy
University of Queensland