Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Sanida Seenyen Cadogan

Hilbert,Australia

Summary

Dynamic Site Manager with a proven track record at Strandbags, excelling in inventory management and team leadership. Enhanced customer engagement through innovative sales strategies, resulting in increased profitability. Skilled in conflict resolution and performance evaluation, fostering a high-performing team dedicated to exceptional service and operational excellence.

Overview

16
16
years of professional experience

Work History

Site Manager

strandbags
Armadale, WA
10.2022 - Current
  • Managed daily store operations and ensured compliance with company policies.
  • Trained and mentored staff to enhance customer service skills.
  • Oversaw inventory management and organized product displays efficiently.
  • Developed sales strategies to improve customer engagement in the store.
  • Coordinated team schedules and handled payroll administration effectively.
  • Implemented loss prevention strategies to minimize shrinkage and theft risks.
  • Facilitated regular team meetings to discuss goals and address concerns.
  • Maintained high standards of store cleanliness and organization consistently.
  • Recruited, trained and supervised new employees.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Resolved customer complaints in a timely manner.
  • Created weekly work schedules for team
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Updated and maintained store signage and displays.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Established customer service standards and monitored team compliance.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Developed strategies to maximize sales and profitability.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.

Sales Assistant/ Supervisor

liquorland
12.2014 - Current
  • Serving customer, recommending wine, beer, whisky, ciders and RTD
  • Open the shop.
  • Close the shop.
  • Setting the alarms.
  • Dealing with threatening customers.
  • Using Microsoft word, office, excel as well as the internal program.
  • Counting the till, closing the till.
  • Receiving stock, stocking up the store, merchandising the stock, keeping the store and the storeroom tidy.
  • Cycle counting the stock, ordering.
  • Fostered relationships with customers to expand customer base and enhance loyalty and retention.
  • Handled credit and debit card payment processing to complete purchasing experience.
  • Restocked shelves with latest merchandise and changed signage to promote special items.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Mentored new employees on customer service, money handling and organizing strategies to maximize performance, productivity and team success.
  • Answered customers' questions regarding products, prices and availability.
  • Reset store displays for special events and seasonal merchandise changes.
  • Processed orders through, backwoods,winc,DC,CUB,LION and coordinated product deliveries.
  • Met and consistently exceeded revenue targets with proactive, customer-specific suggestions of accessories and related items.
  • Listened to customer needs to identify and recommend optimal drink selections.
  • Networked to build client base and promote products to new and existing clients.
  • Suggested appropriate products and answered questions for customers.
  • Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
  • Received and processed product returns.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Met with customers to offer assistance with selecting merchandise and completing purchases.
  • Processed sales transactions using point-of-sale systems.

Assistant store manager/care taking store manager

first choice / liquorland
02.2022 - 11.2022
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Coached and developed store associates through formal and informal interactions.
  • Oversaw aspects of maintenance, inventory and daily activity management.
  • Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Handled scheduling for store shifts across 7-day work weeks to achieve adequate staffing.
  • Reviewed monthly sales and performance reports to support operational planning and strategic decision-making.
  • Conducted analysis to address productivity and improve employee morale.
  • Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
  • Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
  • Oversaw inventory receiving, stocking, pricing and returns by coordinating with vendors and directing employees.
  • Coordinated merchandising by planning floor layouts and displays, guiding resets and directing sales signage placement.
  • Scheduled staff to assign employee shifts according to departmental and business needs.
  • Measured goal achievement by evaluating daily cash flow, reviewing sales reports and producing financial statements.
  • Analyzed inventory trends to guide product ordering and develop sales promotions to minimize overstock.
  • Boosted sales through attractive merchandise presentation, competitive pricing and adequate inventory.
  • Created engaging merchandise presentations to motivate impulse purchases.

Assistant Store Manager/Manager in Training

City farmers
11.2021 - 10.2022
  • Encouraged employees to do their best, and increased store productivity immensely.
  • Served as a successful leader, promoting and achieving store success.
  • Provided optimal assistance to the store manager and handled a variety of tasks.
  • Maintained up-to-date knowledge of all retail promotions.
  • Manual invoicing/ stock management
  • rolling stocktakes
  • Trained new team members on store policies and customer service standards.
  • Managing our online department.
  • Assisted in managing daily store operations and staff scheduling.
  • Supported inventory management processes to ensure product availability.

cashier

KFC
06.2009 - 01.2012
  • Punctuality and providing good customer service.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Wiped down counters to remove debris and maintain cleanliness.
  • Operated cash register, collected payments and provided accurate change.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Assisted customers with promotional offers.
  • Resolved issues with cash registers, card scanners and printers.
  • Resolved issues regarding customer complaints and escalated worsening concerns to manager on shift for remediation.

Education

management of license premises - WA

clubs WA
WA
01.2015

Responsible service of alcohol - WA

Aveling
WA
11.2014

Advance diploma in business -

Perth institute
01.2011

Skills

  • Ability to Multitask
  • Critical thinking and problem solving
  • Leadership Skills
  • Inventory management
  • Visual merchandising
  • Payroll administration
  • Team building and training
  • Conflict resolution
  • Performance evaluation
  • Customer relationship management
  • Ability to Work in a Team
  • Effective Time Management
  • Ability to Work Under Pressure
  • Communication Skills
  • Creative Thinking

References

References available upon request.

Timeline

Site Manager

strandbags
10.2022 - Current

Assistant store manager/care taking store manager

first choice / liquorland
02.2022 - 11.2022

Assistant Store Manager/Manager in Training

City farmers
11.2021 - 10.2022

Sales Assistant/ Supervisor

liquorland
12.2014 - Current

cashier

KFC
06.2009 - 01.2012

management of license premises - WA

clubs WA

Responsible service of alcohol - WA

Aveling

Advance diploma in business -

Perth institute

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Sanida Seenyen Cadogan