Luca Amodeo
Carnegie
Summary
Motivated retail sales professional with proven record of boosting sales and customer loyalty. Resourceful and skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales. Previous workplace experience, in all sorts of fields; bartending, beverage managing, coaching, teaching, retail sales and more, proves flexibility and a desire to jump straight in to new tasks. This broad employment history provides a unique and desirable set of skills and traits that will strongly benefit both the business and other co-workers.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales & Customer Service
Victor Churchill
04.2023 - 06.2024
- Processed customer orders and inquiries via phone as well as in-person for rare and premium food and drink products in a retail setting
- Increased revenue with strategic upselling of products and services to existing customers.
- Delivered superior customer service to retain existing customers and attract future customers.
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
Bartender
Pinnacle People Melbourne
08.2022 - Current
- Conducted most work at large events such as AFL Finals and Moto GP at retail bars for hundreds of customers per shift
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Team Manager
Gema Group
10.2021 - Current
- Managed teams of beverage runners of 5-10 people at large events such as the F1 Grand Prix and Moto GP for corporate venues
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
- Analyzed beverage consumption trends, preparing subsequent action plans to maintain product freshness and consistent inventory levels.
Cricket Coach
Toorak-Prahran Cricket Club
11.2021 - Current
- Coach for Under 15 A and Under 17 A at the second largest cricket club in Australia
- Represented club at school, community and club events.
- Established safe practice environment by examining facility for any safety violations.
Guitar Teacher
Poco Music Studio
05.2022 - 02.2023
- Provided guitar instruction to students of varying age and skill levels
- Assisted clients in preparing for auditions or performances
- Created custom lesson plans for students, advised on equipment purchases and assigned personalized homework to maximize learning and enhance lesson plans
- Developed lesson curriculum based on student skill level
- Encouraged creativity and self-discovery through experimentation with musical instruments.
Soccer Coach
Collingwood City FC
02.2021 - 02.2023
- Encouraged everyone to cultivate strong work ethic by demonstrating diligence, patience and respect for others
- Enforced discipline both on and off-field to lead team with highest personal standards
- Evaluated individual knowledge, skills and strengths and assigned team positions to maximize talent areas
- Maintained equipment, facilities and inventory to avoid accidents, mishaps and damage.
Retail Assistant
Sushi Box
01.2022 - 03.2022
- Provided intricate and detail-oriented style of food prep and making of over 20 different traditional Japanese cuisines
- Identifying and responding quickly to potential hazards, to always ensure safety of about 10-25 customers and staff members
- Delivering high standard of Food/customer service for over 100 customers daily including taking payments, scheduling future orders, and preparing meals
- Managed efficient cash register operations.
Junior Retail Assistant
Penhalluriack's Building Supplies
05.2020 - 10.2020
- Greeted customers, helped locate merchandise and suggested suitable options
- Helped customers complete purchases, locate items and join reward programs
- Organized store merchandise racks and displays to promote and maintain visually appealingenvironments
- Answered questions about store policies and addressed customer concerns
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers
- Assisted customers with prompt and polite support in-person and via telephone.
Education
Bachelor of Arts - Music Production
Victorian College of The Arts School
Southbank, VIC09.2025
Bachelor of Music - Classical Guitar
University of Melbourne
Melbourne, VICVictorian Certificate of Education -
St Michael's Grammar School
St Kilda, VIC11.2021
Skills
- Creativity and Flexibility
- Performance Optimization
- Problem Anticipation and Resolution
- Building Customer Loyalty
- Persuasive Selling
- Merchandise Recommendations
- Safety and Cleanliness Standards
- Strong Communication and Interpersonal Skills
- Teamwork
- Leadership and Inclusiveness
Accomplishments
- Winner of the Catherine-Grace McWilliam prize at the Melbourne Conservatorium of Music in 2022 for Classical Guitar
- Climbed to Annapurna base camp in 2015
- Played in the Junior Premier League for Cardiff City FC in 2016
- Represented Inner South East Victoria Cricket in 2021
- Completed the Suzuki method for Classical Guitar
- Played gigs at well known venues such as The Tote, Deakin Edge and Barwon Club
- Won the Gold award for senior cricket at St Michael's Grammar school in 2021 as captain
Certification
- Licensed First Aid Provider - HLTAID009,10,11 - Valid until 3, Feb 2025
- Victorian RSA Holder - Valid until 26, August 2025
- Working with children check
References
- Zeah Riordan (Guitar Teacher for ~ 11 years since the age of 5) - 0412 507 770
- Peter Luke (Head Butcher at Victor Churchill) - 0498 701 000
- Alessandra Puharich (Manager at Victor Churchill) - 0417 439 918
Timeline
Sales & Customer Service
Victor Churchill
04.2023 - 06.2024
Bartender
Pinnacle People Melbourne
08.2022 - Current
Guitar Teacher
Poco Music Studio
05.2022 - 02.2023
Retail Assistant
Sushi Box
01.2022 - 03.2022
Cricket Coach
Toorak-Prahran Cricket Club
11.2021 - Current
Team Manager
Gema Group
10.2021 - Current
Soccer Coach
Collingwood City FC
02.2021 - 02.2023
Junior Retail Assistant
Penhalluriack's Building Supplies
05.2020 - 10.2020
Bachelor of Arts - Music Production
Victorian College of The Arts School
Bachelor of Music - Classical Guitar
University of Melbourne
Victorian Certificate of Education -
St Michael's Grammar School
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