Siobhan Higgins

Project Management:

• Spearheaded successful CRM projects and implementations, driving organisational growth and efficiency.
• Trained 120 users and developed user guides and videos for staff
• Project managed office move and refurb of new office

CRM Management and Marketing assistance:

• Create and send eDMs and invites in HubSpot
• Continual development and improvement of CRM

Event Management:

• Managed event logistics and operations for staff lunches, conferences and client events

Office Support:

• Fill in for EAs on leave. Includes managing executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimise time.

• Daily support to the Managing Director: including diary management, meeting coordination and project support
• Event Management: events including staff lunches, webinars, company events and conferences
• Project Management: Oversight and coordination of office and warehouse fitout
• Office management: Induction & onboarding, facilities management and domestic and international travel bookings.

• Daily support for three Newgate Partners: including diary management, client liaison, meeting coordination and project support including presentation and document creation and quality assurance
• Event Management: A range of corporate events including client events hosting up to 300 clients, conferences, boardroom lunches, to name a few
• Project Management: Oversight and coordination of three office fit-outs and relocations for up to twenty staff
• Office management: Introduction of new systems and processes including HR policies, induction & onboarding, recruitment and supervision of Melbourne, Canberra and Brisbane office administration staff and supplier management
• Team Assistance: Assist team nationally with document, IT and client support.

• Administrative service provision to over 300 companies globally both face to face and virtually
• Project support: Producing correspondence, presentations and reports with proficiency in MS Office, event coordination and diary management
• Ability to multitask and prioritise conflicting work, within tight timelines, to best assist clients
• High level of confidentiality, continuously working with clients that had market sensitive information.

• Office management: including assisting GM with expenses, travel arrangements and sending out official communications.
• Account management: Invoicing and credit to merchants and retail customers
• Training: Organised in-house training sessions for professional development of retailers. This included organizing travel arrangements, catering, entertainment, guest speakers, development of course information and material and room set-up.
• Maintain registers to track Merchant display stock and Merchant training courses