SSU-FAN LIU
146 Mercury St, Kewdale WA 6105
Overview
15
15
years of professional experience
1
1
Certification
Work History
Floor Manager
Kanpai Yakiniku
12.2024 - 04.2025
- Lead all front-of-house operations during service
- Plan menus in consultation with chefs and kitchen staff
- Organize special functions based on customer requests
- Manage reservations, customer satisfaction, and service quality control
- Supervise bar, floor, and kitchen coordination
- Conduct staff performance evaluations and training
RSA Manager
Kanpai Yakiniku
07.2023 - 12.2024
- Oversaw all front-of-house operations and staff management
- Led pre-shift briefings and ensured team readiness
- Supervised alcohol service to comply with RSA regulations
- Managed customer relations and conflict resolution
Supervisor
Kanpai Yakiniku
11.2021 - 07.2023
- Managed floor operations and bar service
- Assisted in menu updates, pricing, and customer upselling
- Conducted opening/closing duties, including inventory and cash handling
- Provided training for new staff and ensured quality standard
Casual Staff
Kee Hiong Klang Bak Kut Teh
01.2021 - 04.2021
- Assisted with front-of-house operations, including greeting and serving customers
- Supported kitchen tasks such as food preparation and coordination
- Developed a deeper understanding of kitchen and floor collaboration
Waitress & Bar Staff
Tea Garden Restaurant
08.2019 - 01.2021
- Assisted in beverage and light dessert preparation
- Supported kitchen prep work and service coordination
Sales Assistant
Everrich Duty Free Shop
01.2014 - 06.2019
- Introduce and the sale with cigarette and liquor.
- Purchases of packing, the exhibition and the promotion.
- Assist customers by identifying and fulfilling needs and wants while creating up-sales and add-on purchases.
Floor supervisor
Ti Amo Italian Restaurant
09.2010 - 07.2013
- Guide and direct the team.
- Ensures each meal properly set-up for the expected.
- Assist with achieving departmental guest requirements with food and beverage revenues also enhance guests dining experience satisfaction.
Education
Bachelor of Science - Applied Psychology
Hsuan Chuang University
06.2014
Diploma - Hospitality Management
Greenwich College
12.2024
Certificate IV - Kitchen Management
Greenwich College
06.2024
Certificate III - Commercial Cookery
Sero Institute
04.2023
Skills
- Employee management
- Customer relations
- Policy enforcement
- POS systems
Certification
- Provide Responsible Service of Alcohol
- Manage Legislative Responsibilities for the Sale, Supply and Service of Liquor
- Environmental Health Australia FoodSafe® Food Handler Training Program
Accomplishments
Hospitality & Service: Skilled in both front-of-house and kitchen operations, including beverage preparation, customer relations, and food prep
Languages
English
Chinese (Mandarin)
Hokkien
Timeline
Floor Manager
Kanpai Yakiniku
12.2024 - 04.2025
RSA Manager
Kanpai Yakiniku
07.2023 - 12.2024
Supervisor
Kanpai Yakiniku
11.2021 - 07.2023
Casual Staff
Kee Hiong Klang Bak Kut Teh
01.2021 - 04.2021
Waitress & Bar Staff
Tea Garden Restaurant
08.2019 - 01.2021
Sales Assistant
Everrich Duty Free Shop
01.2014 - 06.2019
Floor supervisor
Ti Amo Italian Restaurant
09.2010 - 07.2013
Diploma - Hospitality Management
Greenwich College
Certificate IV - Kitchen Management
Greenwich College
Certificate III - Commercial Cookery
Sero Institute
Bachelor of Science - Applied Psychology
Hsuan Chuang University