Stacey Anderson

At TimberNook we pride ourselves on running programs that are authentic and outdoor play based with experiences that are child led and inspired- Encouraging children to think and play in new and creative ways.

We encourage children to take risks that feel right for them and explore different ways to engage with nature and surrounding peers and community members.

• Improved customer satisfaction by consistently providing friendly and efficient service.
• Assisting services during functions, wedding and events.
• Assisted with creating new company cliental.
• Managed daily cafe operations for smooth workflow and increased productivity .
• Assisted in th development of new menu items, resulting in higher sales and positive feedback from customers.
• Trained new employees on company policies and procedures to maintain a high level of performance.
• Assisted with co-ordination of waitstaff and ensuring wedding and events ran smoothly.
• Worked the bar for weddings and events.
• Implemented inventory control measures, reducing waste and lowering costs.
• Coordinated with suppliers to ensure timely delivery of quality products for customer satisfaction.
• Handled cash transactions accurately, maintaining proper accounting records for financial stability.
• Resolved customer complaints professionally, ensuring repeat business and upholding the cafe''s reputation.
• Maintained a clean and organized workspace, promoting a safe and inviting atmosphere for customers and staff alike.
• Participated in community events as a representative of the cafe, building brand awareness and generating positive publicity.
• Developed strong relationships with regular customers, contributing to a loyal clientele base that ensured consistent business growth.
• Supported Cafe Manager in setting and achieving sales targets, monitoring progress regularly to ensure continued success in meeting revenue goals.
• Trained cafe employees to consistently exceed customers' expectations and provide superior service.
• Introduced new menu items to add variety and selections and meet customer preferences.
• Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
• Oversaw food preparation and monitored safety protocols.
• Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.

• Room Leader in the 2-3 room.
• Plan and implement a quality and educational children's program. Leading the room and assist with ensuring the children are participating within the program.
• Promote health and safety of all staff and children.
• Build positive relationships with all staff, children and families.
• Create learning environments that are fun, safe and clean.
• Complete monthly observations on children and implementing effective learning environments to continue to educate children.
• Contribute to the effective management of the service assisting with ensuring all practices are being followed and leading by example as a certified supervisor.
• Complete progress reports notifying student ands families of strength and areas of improvements.
• Met with parents to resolve conflicting educational priorities and issues.
• Scheduled conferences with parents to discuss students' progress and classroom behavior.
• Participate in profession development courses for increasing continual improvements on both personal and professional development.

• Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
• Manage fees, enrolments, IS cases AND Qikkids program.
• Manage staff rosters and holidays.
• Run education leader programs and professional development.
• Run monthly staff meetings
• Assist with staff employment and hiring.
• Worked closely with manager to provide effective assistance for specific aspects of business operation.
• Coordinated site investigations, documented issues and escalated to executive teams as needed.
• Worked closely with families participating in show through and orientation days.
• Collaborated closely with the local communities and schools.
• Purchasing of supplies and resources.

• Plan and implement a quality and educational children's program. Leading the room and assist with ensuring the children are participating within the program.
• Promote health and safety of all staff and children.
• Build positive relationships with all staff, children and families.
• Complete monthly observations on children and implementing effective learning environments to continue to educate children.
• Complete progress reports notifying student ands families of strength and areas of improvements.
• Met with parents to resolve conflicting educational priorities and issues.
• Participate in profession development courses for increasing continual improvements on both personal and professional development.
• Named Diploma of the year from My Gateway receiving a certificate of achievement.

• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Bussed and reset tables to keep dining room and work areas clean.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
• Folded napkins and prepared silverware sets to provide adequate supply for host station.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Stayed up-to-date on menu changes to help customers make food choices.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Used cash registers and credit card machines to cash out customers.
• Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

• Provided excellent customer service by greeting customers and meeting quality expectations.
• Took orders, prepared meals and collected payments.
• Assisted other team members to achieve goals.
• Worked front counter, drive-thru and other areas as needed.
• Supported great dining and meal experiences for guests.
• Collaborated with team members to complete orders.
• Became familiar with products to answer questions and make suggestions.
• Kept food preparation area, equipment and utensils clean and sanitary.
• Prepared products following restaurant, health, and safety standards and procedures.
• Worked well with teammates and accepted coaching from management team.
• Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
• Delivered exceptional service as illustrated through multiple positive Yelp reviews.
• Brewed coffee and tea and changed out drink station syrups.
• Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
• Accurately operated cash register to process customer payments.
• Maintained effective supply levels by monitoring and reordering food stock and dry goods.
• Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
• Kept kitchen, counter and dining areas cleaned and sanitized.
• Kept drawer balanced by accurately processing cash, credit and debit payments.