Stacey Benson
26 Barnett Ave, New Norfolk,Australia
Summary
An enthusiastic, committed, and motivated individual with exceptional attention to detail and a proven ability to build effective and ongoing relationships with both internal and external stakeholders. Ability to work under pressure, meet deadlines and demonstrate excellent communication skills.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Customer Resolution Specialist - Claims Officer
TasNetworks
05.2023 - Current
- Negotiate settlements with claimants or their representatives, or with insurance companies directly.
- Determined liability, compensability, and payment due on each claim.
- Assess claims based on the accuracy and completeness of documentation.
- Negotiated settlements with claimants in accordance with company guidelines.
- Evaluate financial risks associated with each claim case before making payment decisions with the assistance of our legal team.
- Input claim information and payments into company database.
- Manage escalated customer complaints pertaining to denied or delayed payments in a timely manner.
- Organize information for larger claims by using spreadsheets, databases, or word processing applications.
- Follow up on pending claims, and resolve issues, delaying processing.
- Investigate the cause of outages, and provide the customer with a detailed letter for their insurer.
Service Centre Operator
TasNetworks
12.2020 - Current
- Respond to a variety of business and residential customer enquiries via phone, email or through written correspondence providing quality customer service
- Make outbound calls as required
- Providing accurate, high quality customer service
- Accurately complete data input into information systems
- Contribute to the continuous improvement of customer processes
- Contribute positively to the teams performance outcomes, and help out team members with workload where possible
Teacher of Swimming & Water Safety
Austswim
01.2017 - Current
- Engage and interact with students ages 4 through to adults leading drills that provide knowledge, skill and understanding in water safety and swimming in pools and combined natural shallow water venues
- Plan, deliver and reviews lessons
- Principles of movement in the water
- Aquatic safety, survival and rescue skills and life saving
- Toward efficient stroke development
- Teach safer diving skills
- Water familiarisation, buoyancy, and mobility
- Assess and group children based on ability
- Tailoring sessions to suit children with special needs
- Provide one on one sessions for children not coping with group classes
Self Employed Fitness Professional
Freedom Health & Wellness
07.2015 - Current
- Deliver group exercise classes, strength training and personal training within the Glenorchy City, Derwent Valley and Central Highlands Council municipalities on behalf of Freedom Health & Wellness
- Session planning
- Session delivery
- Children and adult classes
- Client interaction and management
- Administration
APS3 Service Officer, Child Support
Services Australia
09.2020 - 12.2020
- Assess customer’s needs, requirements, entitlements, and obligations
- Advise customers on legislation, policy, procedures payments and services administered by the department
- Resolve routine customer enquiries and escalate where appropriate through formal channels
- Provide customer service support at initial point of contact
- Participate in quality assurance activities
- Determine and facilitate payments to customers, including payments made by customers
- Actively promote, demonstrate and, where appropriate, refer customers to the agency's self-managed and digital services
- Provide advice, procedural guidance, and on-the-job support to other service officers
- Actively participate in business improvement programs involving changes to processes and functions
- Exercise appropriate delegations in accordance with legislation guidelines
- Provide customer service support at initial point of contact, completing simple first contact resolution enquiries, identifying and prioritising customers who are potentially vulnerable, in distress or who have accessibility issues, and escalating potential issues to the leadership team
APS3 Service Officer, Disability and Carers
Services Australia
03.2020 - 09.2020
- Deliver high quality services to providers and members of the public via telephone
- Work within a framework of legislation, established principles, work practices and procedures in accordance with business objectives
- Work in a team environment
- Provide high level communication skills
- Being adaptable and adopting new work practices or skills
- Research information and make sound decisions using good judgement
Customer Service Representative/Bank Teller
Commonwealth Bank
01.2005 - 01.2010
- Customer Service
- Client confidentiality
- Meeting daily KPIs
- Balancing cash drawers daily
- Manage business banking
- Work as part of a large team
Youth Co-ordinator
YMCA Glenorchy
01.2000 - 01.2005
- Plan & Co-ordinate school holiday programs
- Allocate staff for daily activities and assist in delivery
- Manage booking and payments in partnership with Centrelink
- Front of House/Reception
- Organise junior competition for after school programs, i.e., basketball, gymnastics
Education
Austswim Teacher of Swimming and Water Safety -
01.2017
Certificate 3 in Fitness -
Fitness & Sports Training College
01.2015
Elizabeth College
01.2000
New Norfolk High School
01.1998
Skills
- Communication
- Collaborative Skills
- Microsoft Office
- Effective Time Management
- Relationship building
- Team Building
- Effective Negotiation Strategies
- Consistent Reliability
Certification
- Current Driver License
- Working with Vulnerable People Registration
- Current First Aid & CPR
Hobbies and Interests
- Netball, President of the Derwent Valley Netball, Current player
- Basketball, President of the New Norfolk Basketball Association, Committee member Southern Wolves Basketball Association, Current Coach for New Norfolk Basketball Association
References
- Jason Wilton, Electrical Safety Specialist - TasNetworks, 0408992467
- Rebekah Green, HR Project Consultant - Dept Of Education 0400 336 841
Professionalreferences
- Nicole Lansky, Team Leader - TasNetworks 0438570194
- Stacey Aldous, Owner – Freedom Health & Wellness 0417 464 476
Timeline
Customer Resolution Specialist - Claims Officer
TasNetworks
05.2023 - Current
Service Centre Operator
TasNetworks
12.2020 - Current
APS3 Service Officer, Child Support
Services Australia
09.2020 - 12.2020
APS3 Service Officer, Disability and Carers
Services Australia
03.2020 - 09.2020
Teacher of Swimming & Water Safety
Austswim
01.2017 - Current
Self Employed Fitness Professional
Freedom Health & Wellness
07.2015 - Current
Customer Service Representative/Bank Teller
Commonwealth Bank
01.2005 - 01.2010
Youth Co-ordinator
YMCA Glenorchy
01.2000 - 01.2005
Austswim Teacher of Swimming and Water Safety -
Certificate 3 in Fitness -
Fitness & Sports Training College
Elizabeth College
New Norfolk High School
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