Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

Stacey Brankovic

CRACE,Australian Capital Territory

Summary

Talented Owner with excellent marketing, customer service and facility oversight skills and more than [Number] years of experience. Highly effective and comfortable working with people at all levels in organization. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.

Overview

34
34
years of professional experience

Work History

Owner/Manager

Self-employeed
12.2018 - 07.2024
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed day-to-day business operations.
  • Trained and motivated employees to perform daily business functions.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Trained and developed team members to build human capital.
  • Established foundational processes for business operations.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Generated revenues yearly and effectively capitalized on industry growth.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Interacted well with customers to build connections and nurture relationships.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Accomplished multiple tasks within established timeframes.
  • Cross-trained existing employees to maximize team agility and performance.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Inventory Supervisor

Woolworths Group
11.2011 - 10.2018
  • Monitored completeness, accuracy and compliance during inventory transactions.
  • Supervised [Number] inventory control personnel to support correct goods management and achievement of performance goals.
  • Managed [Type] inventory control software system to provide inventory level updates and reordering notices.
  • Enforced team adherence to safety regulations and protocols.
  • Assigned tasks to team members to complete within designated time frames.
  • Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
  • Trained new team members on proper and safe use of tools and equipment.

Hairdresser

Hairhouse Warehouse
01.2003 - 01.2005
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Recorded notes for future reference about customer preferences and services delivered.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Trimmed, cut, and shaped hair and hairpieces based on customer preference.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.

Receptionist

Aus Bodz
01.1999 - 07.2000
  • Responded to inquiries from callers seeking information.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Corresponded with clients through email, telephone, or postal mail.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Managed multiple tasks and met time-sensitive deadlines.

Hairdresser

Hair By Charles
01.1997 - 12.1998
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Trimmed, cut, and shaped hair and hairpieces based on customer preference.

Hairdersser

David Jones
01.1991 - 12.1996
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Recorded notes for future reference about customer preferences and services delivered.

Education

Hairdressing

CIT
REID, ACT
12.1994

High School Diploma -

Erindale College
Wanniassa, ACT
12.1990

Skills

  • Business Management
  • Business Administration
  • Negotiation
  • Financial Planning
  • Cost Reduction
  • Marketing
  • Customer Relations
  • Small business operations
  • Relationship Building
  • Employee Development

Additional Information

Current WWVP Card

Languages

Croatian
Limited Working

Timeline

Owner/Manager

Self-employeed
12.2018 - 07.2024

Inventory Supervisor

Woolworths Group
11.2011 - 10.2018

Hairdresser

Hairhouse Warehouse
01.2003 - 01.2005

Receptionist

Aus Bodz
01.1999 - 07.2000

Hairdresser

Hair By Charles
01.1997 - 12.1998

Hairdersser

David Jones
01.1991 - 12.1996

Hairdressing

CIT

High School Diploma -

Erindale College

Similar Profiles

CREATE PROFILE
Stacey Brankovic