Stacey Brennan
Shellharbour,NSW
Summary
My Work passion is helping the elderly and Disabled in the community. For the last 10 years I have had various roles in this profession. From working at a nursing home, working for My Aged Care, NDIS cleaning, Working for Catholic Care in numerous positions which included being a Community Support Worker, Business service officer, Rostering Co Ordinator, Support Co Ordinator, and an Aged Care Support Facilitator. I have had a lot of success in my role as a NDIS Support Coordinator and one that I am very proud of is advocating all the way to the tribunal and creating a case where we eventually won. This accomplishment made me feel so honored and proud that I was able to advocate and support my participant to receive the correct funding to ensure he could live a safe and as independent as possible. I want to excel and succeed in my career, and I find that this profession really brings out the best in me. I love to help people, guide people and to make sure that person is feeling confident in their choices, respected and can trust that I am doing my job professionally.
Overview
10
10
years of professional experience
Work History
NDIS Support Coordinator
Enhance Support Coordination
09.2024 - Current
- Caseload of 23 high complex NDIS participants
- High and complex needs
- Support participants in navigating the NDIS with managing their plans, funding, and setting up a budget
- Sending off referrals to relevant support services and constant communication with the providers to ensure the participants needs are being met
- Reporting and Goal tracking
- Intense documentation and Case notes
- Working with Plan Management to ensure invoices are paid in a timely manner and making sure budgets are being allocated correctly
Holiday House Cleaner
SMB Cleaning CO
01.2018 - Current
- Ensuring all service agreements and client/provider details are all up to date
Business Support Officer - Rostering and After Hours Team
Catholic Care Wollongong
, Australia
01.2019 - 09.2024
- Live rostering of direct support staff
- Incoming and outgoing call management
- Liaise with clients regarding service and roster needs
- Responding to immediate needs such as unexpected leave and client incidents
- Maintain accurate records
- Complete accurate incident reporting and follow up with various stakeholders
- After hours response including coordinating health services and liaising with families
- Identify and action staff and client trends including routine sick leave and regular early service finishes
Aged Care Support Facilitator
Catholic Care Wollongong
, Australia
01.2019 - 09.2024
- Case load of 59 clients
- Work closely with high needs and complex clients
- Ensuring HCP Assessments, Care Plans (Level 1, 2,3 and 4) & Budgets are prepared in a timely manner
- Prepare Starter Pack for all new clients to include all required documentation
- Provide exceptional service to putting supports in place
- Report client and staff complaints, risks, hazards, and feedback as per policies and procedures
- Follow up Allied Health reports, progress notes, saving invoices and updating the system with relevant financial transactions for processing
- Client records are kept accurate and up to date in the system as evidenced by monthly internal audits
- Ethically and respectfully build and maintain effective working relationship
- Meet KPI'S
NDIS Support Coordinator
Catholic Care Wollongong
, Australia
02.2023 - 05.2024
- Caseload of 34 participants
- High and complex needs
- Support participants in navigating the NDIS with managing their plans, funding, and setting up a budget
- Sending off referrals to relevant support services and constant communication with the providers to ensure the participants needs are being met
- Reporting and Goal tracking
- Intense documentation and Case notes
- Working with Plan Management to ensure invoices are paid in a timely manner and making sure budgets are being allocated correctly
Support Facilitator - Temporary Placement
Catholic Care Wollongong
, Australia
01.2019 - 03.2022
- Receive referrals for additional referrals from existing clients
- Liaise with external stakeholders to implement complimentary services
- Extensive liaison with internal services to ensure care needs are met
- Participate and contribute to meetings
- Complete welfare checks
- Call clients to discuss service needs and gain feedback
Community Support Worker
Catholic Care Wollongong
, Australia
01.2019 - 01.2022
- Provide direct support to clients both in aged care and disability
- Complete domestic tasks, personal care, and medication supervision
- Take BSL's and monitor catheter output
Customer Service Officer
My Aged Care
01.2018 - 12.2018
- Receive incoming calls from potential clients and family
- Complete intake assessment to determine eligibility for in home services
- Have working knowledge of Aged Care funding
- Link in with external agencies to engage services
- Meet and exceed KPI's regarding call volumes and assessments completed
Assistance in Nursing
RidgeView Aged Care Nursing Home
01.2015 - 12.2018
- Provide direct care and support to clients in a residential facility
- Supervise meals and activities
- Complete personal care activities
- Use manual handling equipment
- Support residents on outings
- Design programs to engage residents during activities
- Plan and implements holiday activities and programs
- Provide tours, information and quotes to potential future residents
Education
Diploma of Community Services -
TAFE NSW
05.2024
Napolean Perdis Makeup Course -
01.2016
Certificate III - Aged Care
01.2015
HSC -
Kiama High School
01.2004
Skills
- Microsoft Excel
- Microsoft Access
- Travel administration
- Accounting ledger management
- Travel arrangements coordination
- Operation recommendations
- Calendars management
- Report development
- Office administration
- Documentation and recordkeeping
- Attention to detail
- Budget monitoring
- Document management
- Time management
References
- Helen Amarilla, Team Leader - NDIS Support Coordination Team Leader, Catholic Care, 0411951224
- Trudy Coyle, RN, Ridgeview Nursing Home, 0426 797 144
Timeline
NDIS Support Coordinator
Enhance Support Coordination
09.2024 - Current
NDIS Support Coordinator
Catholic Care Wollongong
02.2023 - 05.2024
Business Support Officer - Rostering and After Hours Team
Catholic Care Wollongong
01.2019 - 09.2024
Aged Care Support Facilitator
Catholic Care Wollongong
01.2019 - 09.2024
Support Facilitator - Temporary Placement
Catholic Care Wollongong
01.2019 - 03.2022
Community Support Worker
Catholic Care Wollongong
01.2019 - 01.2022
Holiday House Cleaner
SMB Cleaning CO
01.2018 - Current
Customer Service Officer
My Aged Care
01.2018 - 12.2018
Assistance in Nursing
RidgeView Aged Care Nursing Home
01.2015 - 12.2018
Diploma of Community Services -
TAFE NSW
Napolean Perdis Makeup Course -
Certificate III - Aged Care
HSC -
Kiama High School
Similar Profiles
DJoundia NelsonDJoundia Nelson
Support Coordinator at Priority Care Support Coordination AgencySupport Coordinator at Priority Care Support Coordination Agency
Asta Bentley DavidsonAsta Bentley Davidson
Support Worker at Debs Support Coordination and Also Work IndependentSupport Worker at Debs Support Coordination and Also Work Independent
Warren MurtaghWarren Murtagh
NDIS Support Coordinator at Progress 4ward Support CoordinationNDIS Support Coordinator at Progress 4ward Support Coordination
Ryan JohnstonRyan Johnston
Carpenter at SubcontracterCarpenter at Subcontracter
Phanupong NgamrayabPhanupong Ngamrayab
Cook at At Thai CornerCook at At Thai Corner