Stacey Brown
3 Booth Street, Wongan Hills,WA
Summary
I am a highly experienced and motivated Customer Service specialist with over 15 years experience working in the Pharmacy, Healthcare and Finance fields. I am looking for a challenging and stimulating role where I can apply my technical, communication and interpersonal skills.
Overview
20
20
years of professional experience
Work History
Customer Service Officer
National Australia Bank
02.2024 - Current
- Bank teller duties
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Streamlined communication between customers and internal departments for timely issue resolution.
Customer Service/Administration Officer
Shire Wongan Ballidu
09.2023 - 02.2024
- Greet Customers as they come into Reception, I am first point of contact.
- Screen and transfer incoming calls, enter messages into CRMS, transmit information and documents to internal personnel.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Manage swimming pool and waste facility banking and recording.
- Manage Medical centre, Civic centre and Community bus bookings.
- Maintain new building and planning applications
- Organise Building maintenance requests to be completed
- Contributed to team goal-achievement by collaborating with colleagues to maintain & improve customer service initiatives.
Bar/Restaurant Service & Housekeeping Supervisor
Wongan Hills Hotel
02.2022 - 07.2023
- Served high Customer volumes during special events and normal daily bar service.
- Plate meals and deliver to Customers.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Trained and mentored all new personnel to maximise quality of service and performance.
- Maintain motel rooms ensuring all surfaces are clean and sanitised.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Dispensary Technician
South Hedland Pharmacy
02.2016 - 11.2021
- Prepared packaging and labels for prescriptions, verifying accuracy of drug and dosage.
- Handled inventory stock, checking delivery quantities, reviewing medication expirations and ordering additional products.
- Handing over prescriptions, ensuring patient confidentiality is maintained in a retail environment.
- Webster medication packing for community patients and nursing home.
- Completed cash register transactions by handling credit and cash payments using pharmacy register system.
Customer Service Officer
Medibank
08.2012 - 05.2014
- Provide expert Customer service to clients, both face to face and via telephone
- Sale of Insurance policies ensuring the Customer has full understanding of what the policy covers.
- Word processing, data entry, recording and preparing meeting minutes.
- Record and collate sales leads for Customer Service officers.
- Liaising with the finance team regarding refunds, direct debits and account arrears.
- Processing EFTPOS and credit card payments and end of day balancing Ensuring customer documentation is filed correctly, Customer file has clear, concise notes regarding policy detail, payment arrangements and any bonus given.
Debt Solution Case Officer
Bankwest
07.2010 - 08.2012
- Providing Administration support to Team Leader, including appointments, producing reports, external letters to customers.
- Answering Customer enquires ensuring a high level of service is maintained.
- Collection of delinquent home loans/credit cards/personal and home loans.
- Negotiation and approval of payment arrangements including recognising Customers in financial hardship.
- Organisation of early release of Superannuation.
- Preparation of reports for external parties including Gadens Legal, Public Trustee, Department of Community Services and Third party financial institutions.
- Maintaining Customer database, ensuring all information is correct and confidential.
Contract Workplace Trainer
Franklyn Scholar
12.2009 - 07.2010
- Administered documentation and written tests for Community Pharmacy training courses.
- Ensured proper tracking in database of all students scores and overall performance.
- Observed trainee in the workplace and assisted in implementing any required training
Accounts Administrator
Unichem Eastridge
12.2003 - 11.2009
- Supported Chief Financial Officer with daily operational functions.
- Invoice entry in MYOB Balancing of monthly creditor and debtor accounts
- Preparation of monthly financial profit and loss statement for the company directors
- Prepare all reports as requested by Directors
- Fortnightly payroll for 10 staff
- Preparation of employment contracts
- All administration tasks including word processing, banking, recruitment advertisements and filing.
- Dispensary and retail duties as required.
Education
Cert IV Training And Assessment -
Franklyn Scholar
WADiploma in Pharmacy Technician -
Open Polytechnic Auckland
NZCert 111 in Business -
TAFE
WASkills
- Customer Service
- Data processing
- Debt collection
- Negotiation & conflict resolution
- Payroll
- Administration
- Word processing
- Medication dispensing
- Stock control
Referee
Melissa Marcon - Shire of Wongan Ballidu - 0417 933 712
Amanda Eddy - South Hedland Pharmacy - (08) 9172 3899
Tamara Vivian - Medibank Private - 0417 805 604
Timeline
Customer Service Officer
National Australia Bank
02.2024 - Current
Customer Service/Administration Officer
Shire Wongan Ballidu
09.2023 - 02.2024
Bar/Restaurant Service & Housekeeping Supervisor
Wongan Hills Hotel
02.2022 - 07.2023
Dispensary Technician
South Hedland Pharmacy
02.2016 - 11.2021
Customer Service Officer
Medibank
08.2012 - 05.2014
Debt Solution Case Officer
Bankwest
07.2010 - 08.2012
Contract Workplace Trainer
Franklyn Scholar
12.2009 - 07.2010
Accounts Administrator
Unichem Eastridge
12.2003 - 11.2009
Cert IV Training And Assessment -
Franklyn Scholar
Diploma in Pharmacy Technician -
Open Polytechnic Auckland
Cert 111 in Business -
TAFE
Similar Profiles
Thamani NdlovuThamani Ndlovu
Small Business Banker at National Australia BankSmall Business Banker at National Australia Bank
Rula Abu HijlehRula Abu Hijleh
Analyst at National Australia BankAnalyst at National Australia Bank
Mohit JainMohit Jain
Senior Consultant / Solution Lead /Senior DevOps Engineer at National Australia Bank (NAB)Senior Consultant / Solution Lead /Senior DevOps Engineer at National Australia Bank (NAB)
Michael SutherlandMichael Sutherland
Senior Markets Leader at National Australia BankSenior Markets Leader at National Australia Bank
Hannah MacfarlaneHannah Macfarlane
Crop Farm Hand at Mike ShieldsCrop Farm Hand at Mike Shields