Stacey Burcher
Goondiwindi,Queensland
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
Assistant Store Manager
Kmart
Goondiwindi, Qld
04.2024 - Current
- Trained and mentored new team members to enhance service quality.
- Implemented visual merchandising strategies to improve product presentation.
- Handled customer inquiries and resolved issues to ensure satisfaction.
- Enforced company policies and procedures for compliance and safety standards.
- Collaborated with the store manager on performance reviews and staff development.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Profit protection standards and implementation, training and loss prevention enforcement.
- Conducted regular inspections of equipment such as locks, cameras, alarm systems. to ensure proper functioning at all times.
- Responded quickly to reports of theft or other criminal activity by gathering relevant information and notifying law enforcement as necessary.
- Coordinated with law enforcement during investigations and incident responses.
- Maintained detailed logs of surveillance activities and incidents for reporting.
Owner
Balloon Fetish
Goondiwindi, Qld
06.2023 - Current
- Crafted intricate balloon sculptures for various events and celebrations.
- Collaborated with event planners to design customized balloon displays.
- Managed inventory of balloon supplies and equipment for events.
- Engaged with clients to understand their vision and requirements.
- Demonstrated creativity by developing unique balloon art themes.
- Provided excellent customer service to enhance client satisfaction at events.
- Assembled balloon bouquets and centerpieces for different types of events.
- Organized balloons in various colors and sizes according to customer requests.
- Used social media to promote work to target audience.
- Adapted to established art style of studio for consistency and quality purposes.
Duty Manager
Kmart
GOONDIWINDI, Queensland
07.2023 - 04.2024
- Created positive work environment for employees and delivered exceptional customer service.
- Maintained professionalism in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
- Collaborated with upper management to improve productivity of operations.
Motel Cleaner/Receptionist
Gunsynd Motel
Goondiwindi, Queensland
03.2023 - 10.2023
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
Event Stylist (Owner)
The Look Events Styling & Hire
Goondiwindi, Queensland
06.2016 - 06.2023
- Planned, coordinated and executed weddings and special events.
- Selected furniture, light fixtures and accessories to create unique and inviting rooms to meet customer vision.
- Visited home sites when necessary to assess and fulfill customer needs.
- Developed interior design concepts and prepared interior systems and finishes.
- Selected and sourced decor items to align with client themes and visions.
- Designed event layouts to enhance aesthetic appeal and functionality.
- Managed on-site setup and teardown of events for seamless execution.
Store Manager
Price Busters
Goondiwindi, Queensland
03.2016 - 02.2020
- Trained and mentored associates to teach daily tasks and procedures.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
Laboratory Assistant
NutriLabs
Goondiwindi, Queensland
07.2015 - 03.2016
- Cleaned, maintained and calibrated laboratory and field equipment to ensure continuous accuracy and functionality.
- Maintained clean and organized work area with adequate supplies and reagents.
- Obtained samples for testing following standard protocols.
Motel Cleaner/Receptionist
Border Motel
Goondiwindi, Queensland
05.2014 - 07.2015
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Assisted guests at check-in, providing information on various services within hotel.
- Input and confirmed reservations for guests.
- Kept records of room availability and guest accounts, manually or using computers.
Apprentice Mechanic
Kenway & Clark
Goondiwindi, Queensland
02.2011 - 03.2014
- Watched advanced mechanics complete complex vehicle repairs.
- Maintained neat, organized and professional personal and bay appearance.
- Worked alongside technicians providing regular service, troubleshooting and upgrading equipment.
- Operated shop equipment and mechanic's tools safely to prevent damage.
- Inspected and test drove vehicles before returning to customers.
- Completed all available training to advance mechanical skills.
- Completed planned and unplanned work orders to quickly bring equipment back to production.
- Pursued every available opportunity to learn systems operations, maintenance tasks and repair processes.
- Accessed areas of equipment or vehicle to perform necessary maintenance, including inspecting and performing work in, on or under parts of vehicles and trailers.
Education
Goondiwindi State High School
Goondiwindi, QLD11.2012
Skills
- Time Management
- Inventory Control
- Multitasking and Prioritizing
- Customer Inquiry and Response
- Inventory Management
- Cash Management
- Customer Service
Timeline
Assistant Store Manager
Kmart
04.2024 - Current
Duty Manager
Kmart
07.2023 - 04.2024
Owner
Balloon Fetish
06.2023 - Current
Motel Cleaner/Receptionist
Gunsynd Motel
03.2023 - 10.2023
Event Stylist (Owner)
The Look Events Styling & Hire
06.2016 - 06.2023
Store Manager
Price Busters
03.2016 - 02.2020
Laboratory Assistant
NutriLabs
07.2015 - 03.2016
Motel Cleaner/Receptionist
Border Motel
05.2014 - 07.2015
Apprentice Mechanic
Kenway & Clark
02.2011 - 03.2014
Goondiwindi State High School