Stacey Butt
North Lakes,QLD
Summary
Experienced administrative professional with over 10 years in the automotive and office administration sectors. Adept at customer service, operations management, and team coordination. Highly skilled in Microsoft Office, SAP, and DealerPoint.
Overview
25
25
years of professional experience
Work History
Business Analayst - Operations
Zone RV Pty Ltd
06.2024 - Current
- Assisting the Manufacturing Operations Manager on a daily basis
- Being responsible for the Production Schedule - the schedule is what the factory ran from
- Liaising with other departments such as sales and purchasing to ensure a seamless production
- Sending daily production reports to SLT
- Being responsible for Trello; creating new users, creating Trello cards for production to begin
- Attend daily production walks to production ran smoothly
- Responsible for the production Takt time and ensuring all employees were aware if any changes were made
- Creation of Sales and Manufacturing Orders - these were what purchasing and the warehouse use to order and pick for all vans before hitting production
Retail Sales Coordinator
Volvo Commercial Vehicles
06.2013 - 04.2024
- Raised proforma, deposit, tax, and rego invoices for all new vehicle sales.
- Liaised with finance companies and customers to ensure timely settlement of vehicles.
- Organized refunds and coordinated transport logistics with suppliers.
- Managed purchase orders for internal and external suppliers.
- Provided customer management support (CM/PARMA), including setting up new customers and suppliers.
- Resolved payment issues by coordinating with accounts to ensure timely payments.
- Conducted GP checks for EOM reporting and managed trade payouts.
- Completed warranty registration and delayed delivery forms.
- Forecasted monthly truck sales and reported to sales managers.
- Registered vehicles on behalf of customers and ensured all paperwork for RMS and CTP was completed accurately.
- Registered warranties and processed delayed delivery forms.
- Managed trade payouts and conducted GP checks for EOM reporting.
- Initially served as a receptionist, handling over 100 calls daily, accounts receivable/payable, daily banking reconciliation, staff training, dealer manager support, and customer complaint management.
OPERATIONS ADMINISTRATOR
Aggreko
06.2010 - 12.2011
- Being responsible for each job entering of agreement, raising purchase orders, organising logistics, coordinate with service department, allocation of fleet, allocating invoices and completing agreements
- Liasing with accounts managers.
TEAM LEADER - SALES SUPPORT
Corporate Express
03.2006 - 05.2010
- Liaised with major account managers and BDMs for day-to-day account management.
- Oversaw and communicated with a team of 7 colleagues to manage accounts.
- Provided quotes on vendor products to government and non-government clients.
- Maintained continual customer contact through face-to-face meetings, phone, and email.
- Managed account orders, back orders, shipping, price variations, lead times, invoicing, and statements.
BUSINESS SUPPORT OFFICER
Xerox Business Centre
01.2000 - 02.2006
- Reception, meet and greet customers upon their arrival Accounts payable and receivable
- Marketing office supplies to large customer base, being responsible for stock etc
- Debt recovery
- Collection of meter readings of customers on contract – approx
- 200 customers
- Weekly relief of service work control – allocation of 11 technicians, taking incoming service calls
- Stock inventory and ordering
- NEC telephone sales support – dedicated support of two account managers and two technicians
- GL reconciliation, invoicing of financial institutes, customer order/service processing.
Education
Certificate in Microsoft Office Suite -
Wizard Computer Training
Canberra, ACT01.2007
Certificate III Business Office Administration -
TAFE NSW
Newcastle, NSW01.2001
Higher School Certificate -
Waratah High School
Newcastle, NSW01.1999
Skills
- Microsoft Office Suite
- SAP
- DealerPoint
- Customer Management
- Team Leadership
- Invoicing and Financial Management
- Logistics Coordination
- Production Scheduling
- Operations
References
- Jasmine Main, New Truck Administration Manager, 0472 867 291
Timeline
Business Analayst - Operations
Zone RV Pty Ltd
06.2024 - Current
Retail Sales Coordinator
Volvo Commercial Vehicles
06.2013 - 04.2024
OPERATIONS ADMINISTRATOR
Aggreko
06.2010 - 12.2011
TEAM LEADER - SALES SUPPORT
Corporate Express
03.2006 - 05.2010
BUSINESS SUPPORT OFFICER
Xerox Business Centre
01.2000 - 02.2006
Certificate III Business Office Administration -
TAFE NSW
Higher School Certificate -
Waratah High School
Certificate in Microsoft Office Suite -
Wizard Computer Training
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