Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Stacey Carter

OAKLANDS,NSW

Summary

Results-focused, dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

25
25
years of professional experience

Work History

Bar Gaming Attendant

Oaklands RSL & Bowling Club
05.2022 - Current
  • Welcomed and greeted customers, answered questions and provided excellent customer service to contribute to memory-making experience.
  • Maintained clean and safe work environment and monitored immediate area and surroundings for trash and debris.
  • Monitored gaming activities in assigned area for gaming illegal actions or suspicious activities.
  • Understood and demonstrated proper play of games to promote safety practices while opening, operating and closing venue.
  • Prepared electronic gaming device's payoff requests and tax forms for jackpots in accordance with policies and regulations.
  • Reset and refilled slot machines with tickets and money.
  • Adhered to alcohol policies and procedures and complied with local and state laws.
  • Maintained knowledge of menu items, liquor brands, beers and non-alcoholic selections to enhance customer experience and expedite service.
  • Operated and closed down bar station according to sanitation regulations and safety standards.
  • Cleaned and stocked kitchen and bar inventory and placed orders for additional products and supplies.
  • Assisted in setting up and breaking down bar area for special events.
  • Established rapport with customers by providing friendly and attentive service.
  • Monitored food and beverage supplies, assisting with restocking when needed.
  • Collected fees for services and games, managing cash daily maintaining compliance with NSW gambling laws
  • Preserved safe and clean gaming floor to protect customers and business interests

Senior Hairstylist

Howlong Hairdooz
01.2018 - 02.2022
  • Initiated and engaged clients in conversations as part of personalized service.
  • Conducted and maintained inventory and set up retail displays to attract guest attention resulting in increased sales.
  • Investigated and resolved complaints to satisfy guests and maintain good business practices.
  • Produced creative and technically accurate visual presentations using most current styling trends.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Developed creative techniques to provide clients with latest hairstyles.
  • Studied effects of techniques on body, skin and hair to determine most beneficial services.

Resort Motel Cleaner

Howlong Golf Resort
02.2015 - 01.2018
  • Changed bed linens and collected soiled linens for cleaning.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces
  • Restocked cleaning storage cabinets, carts and baskets for easy use
  • Scrubbed floors with special cleaners and equipment to achieve deep clean
  • Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information
  • Used internal software to process reservations, check-ins and check-outs
  • Maintained clean and organized front desk areas to uphold polished company image
  • Liaised with housekeeping staff to verify service and maintenance of hotel standards
  • Enforced policies and procedures to increase efficiency

Bar Supervisor

Howlong Golf Resort
01.2010 - 01.2018
  • Completed bar opening and closing procedures.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Checked ID cards and verified bar guests were of legal age.
  • Implemented drink prep procedures, significantly reducing wasted stock.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Maintained clean and safe work environment and monitored immediate area and surroundings for trash and debris.
  • Welcomed and greeted customers, answered questions and provided excellent customer service to contribute to memory-making experience.
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
  • Handled large amounts cash on daily basis, which built trustworthiness, and loyalty with board members

Senior Hairstylist

Just Cuts
11.2005 - 02.2015
  • Initiated and engaged clients in conversations as part of personalized service.
  • Promoted and sold service treatments, enhancements and upgrades to maximize revenue.
  • Conducted and maintained inventory and set up retail displays to attract guest attention resulting in increased sales.
  • Produced creative and technically accurate visual presentations using most current styling trends.
  • Attended hair shows, classes and seminars to stay up-to-date on latest trends.
  • Conducted and maintained inventory and set up retail displays to attract guest attention resulting in increased sales
  • Answered phone calls and emails to schedule client appointments

Hairstylist

Curl Up & Dye
11.2004 - 03.2006
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Processed payments, entering sales in register for prompt customer service.
  • Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
  • Educated customers on products to maximize benefits.
  • Trimmed, cut, and shaped hair and hairpieces based on customer preference.
  • Completed safety training and certifications to minimize risk of infection or injury to customers.
  • Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
  • Scheduled customer appointments and rearranged individual time slots to meet demand

Apprentice Hairstylist

Corowa Hair Design
01.2001 - 11.2004
  • Assisted hair stylists with colorwork by applying base colors and toners.
  • Answered telephone calls to provide information and schedule new appointments.
  • Prepared clients for hair cuts and styles with soothing shampoo work.
  • Freed up stylists to focus on customers by personally handling basic tasks such as restocking supplies.
  • Minimized infection risks by using required solutions and procedures to clean and sanitize tools.
  • Assisted front desk by answering phone calls, taking appointments and checking clients in.
  • Assisted hairdressers with cutting, coloring, and styling hair to maintain salon workflow efficiency.
  • Freed up stylists to focus on customers by personally handling basic tasks such as restocking supplies

Waitress, Bar

Howlong Hotel
01.2000 - 07.2004
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.

Hairstylist's Assistant

Howlong Hairdressing
02.1999 - 01.2001
  • Prepared clients for hair cuts and styles with soothing shampoo work.
  • Assisted hair stylists with colorwork by applying base colors and toners.
  • Answered telephone calls to provide information and schedule new appointments.
  • Increased client satisfaction by providing excellent customer service.
  • Minimized infection risks by using required solutions and procedures to clean and sanitize tools.
  • Completed basic styles for regular customers by using strong blow-drying and curling abilities.

Education

Lash Treatment - Lash Lift

Elleebana Lash
Lavington
2018

Tabcorp Training - TAB

TAB CORP
Sydney, NSW
05.2014

Certificate III in Hospitality - Hospitality

WODONGA INSTITUTE OF TAFE
Wodonga, VIC
10.2011

Responsible Service - Responsible Service of Alcohol

Tafe NSW
Albury, NSW
01.2010

Gambling Services - Responsible Conduct of Gambling

Tafe NSW
Albury, NSW
01.2010

Advance Colour - Hair Colour

PPS Hair
09.2004

Certificate III - Hairstyling

TAFE NSW
Wagga Wagga, NSW
08.2004

No Degree - Designer Haircuts

First Elements Hair Design Training
12.2003

High School Diploma -

Corowa High School
Corowa, NSW
09.2001

Skills

  • Customer service excellence
  • POS system operation
  • Effective communication
  • First aid knowledge
  • Skin-Tone Management
  • Relationship Building and Management
  • Safety Procedures
  • Hazardous Waste Disposal
  • Chemical Safety
  • Organizational Skills
  • Time Management
  • Client relationship building
  • Adaptability and flexibility

Additional Information

Referees


Raeleen Turton 0427265229


Leanne Patterson 0402249541


Leeanne Dalitz 0428960368

Timeline

Bar Gaming Attendant

Oaklands RSL & Bowling Club
05.2022 - Current

Senior Hairstylist

Howlong Hairdooz
01.2018 - 02.2022

Resort Motel Cleaner

Howlong Golf Resort
02.2015 - 01.2018

Bar Supervisor

Howlong Golf Resort
01.2010 - 01.2018

Senior Hairstylist

Just Cuts
11.2005 - 02.2015

Hairstylist

Curl Up & Dye
11.2004 - 03.2006

Apprentice Hairstylist

Corowa Hair Design
01.2001 - 11.2004

Waitress, Bar

Howlong Hotel
01.2000 - 07.2004

Hairstylist's Assistant

Howlong Hairdressing
02.1999 - 01.2001

Lash Treatment - Lash Lift

Elleebana Lash

Tabcorp Training - TAB

TAB CORP

Certificate III in Hospitality - Hospitality

WODONGA INSTITUTE OF TAFE

Responsible Service - Responsible Service of Alcohol

Tafe NSW

Gambling Services - Responsible Conduct of Gambling

Tafe NSW

Advance Colour - Hair Colour

PPS Hair

Certificate III - Hairstyling

TAFE NSW

No Degree - Designer Haircuts

First Elements Hair Design Training

High School Diploma -

Corowa High School

Similar Profiles

CREATE PROFILE
Stacey Carter