Summary
Overview
Work History
Education
Skills
Education
Timeline
Generic

Stacey Catania

Miranda,NSW

Summary

Reliable and upbeat store manager with over 10 years experience, successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, staff training, maintaining strong self and team KPIs through performance management. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

7
7
years of professional experience

Work History

Regional Manager

Sheike
11.2024 - Current
  • Ensured visually appealing product presentations by managing sales floor and adjusting merchandise arrangements.
  • Conducted recruitment efforts for prospective employees.
  • Maintained full staff coverage within assigned area.
  • Directed financial allocations, evaluated store performance metrics and enforced KPIs adherence.
  • Directed activities across initial six locations, later managing seven.
  • Streamlined the process of training for recruits from entry-level to managerial positions.
  • Achieved successful compliance with wage budgets through strategic scheduling.
  • Managed adherence during inventory assessments.


Store Manager - Dual Site Manager

Industrie Clothing
08.2019 - 11.2024
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures
  • Managed visual merchandising updates week to week. Money mapping with account weekly sales reports.
  • Hiring and training of new staff as well as onboarding for new managers.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Increased overall customer satisfaction by implementing effective sales strategies and exceptional customer service.

Store Manager

Decjuba
09.2018 - 09.2019
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Weekly store flips in line with company policy

Education

Bachelor Of Nursing - Nursing

Western Sydney University
Sydney, NSW

Skills

  • Order Processing
  • Customer Service
  • Display Setup
  • Money Handling
  • Regulatory Compliance
  • Loss Prevention
  • Flexible Schedule
  • Customer Needs Assessment
  • Product Knowledge
  • Complaint Management
  • POS System Operation
  • Suggestive Selling
  • Independent Judgement
  • Stocking and Receiving
  • Product Merchandising
  • Store Opening and Closing
  • Point of Sale Operation
  • Time Management
  • Retail Store Operations
  • Teamwork
  • Interpersonal and Written Communication
  • Customer Assistance
  • Retail Sales
  • Problem-Solving
  • Teamwork and Collaboration
  • Product Recommendations
  • Relationship Building

Education

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Timeline

Regional Manager

Sheike
11.2024 - Current

Store Manager - Dual Site Manager

Industrie Clothing
08.2019 - 11.2024

Store Manager

Decjuba
09.2018 - 09.2019

Bachelor Of Nursing - Nursing

Western Sydney University

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Stacey Catania