Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Generic

Stacey Clifford

Wentworth,NSW

Summary

Service-oriented Duty Manager/ Supervisor knowledgeable about retail/ restaurant operations and driven to increase customer satisfaction, department efficiency and quality standards. Successful team leader and operational problem-solver bringing 10 years of retail experience and 2 years restaurant experience. Seeking permanent work in the hospitality are to add to my retail/ hospitality skills.

I am available during the day until 10pm night.

I am available to work some weekends but not all.

Overview

12
12
years of professional experience

Work History

Supervisor

Crown Hotel
Wentworth, NSW
02.2025 - Current
  • Supervised daily operations of the bar including opening and closing procedures.
  • Interacted with guests in a professional manner at all times.
  • Maximized efficiency by delegating tasks to staff members based on their skill sets.
  • Monitored staff performance and provided feedback to ensure quality service delivery.
  • Assisted with ordering supplies and restocking items as needed.
  • Monitored employee performance, providing feedback as needed.
  • Poured wine, beer, and cocktails for patrons.
  • Restocked beer and liquor regularly and after special events.
  • Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
  • Cleaned and sanitized kitchen equipment, utensils and work stations.
  • Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
  • Coached staff on strategies to enhance performance and improve customer relations.

Liquor Assistant

Ritchies Supa IGA
Wentworth, NSW
11.2021 - 02.2025
  • Ensured that all display cases were clean and organized throughout the day.
  • Followed all company policies related to the sale of alcoholic beverages.
  • Received and processed customer orders for liquor products.
  • Reconciled cash register tills at the end of each shift to ensure accuracy of sales transactions.
  • Tracked daily sales figures for management review purposes.
  • Processed payment transactions quickly and accurately.
  • Organized backroom storage areas according to store guidelines.
  • Maintained up-to-date knowledge of product selection and availability.
  • Conducted regular inventory checks in order to maintain accurate records of stock levels.
  • Stocked shelves with merchandise, ensuring appropriate rotation of stock.
  • Labeled bottles with price tags according to established policies and regulations.
  • Communicated regularly with other staff members about inventory levels, pricing changes, and promotions.
  • Provided excellent customer service by answering questions about product features and benefits.
  • Performed opening and closing duties such as setting up displays, counting money in registers.
  • Assisted customers in selecting the best beverages to meet their needs.
  • Cleaned and restocked aisles through shifts to maintain customer-ready store.
  • Kept till neat and accurate and secured large bills in safe to minimize losses from theft.
  • Maintained thorough and current knowledge of available brands and lines to give customers expert advice.

Bartender

Coomealla Memorial Sporting Club
Dareton , NSW
07.2023 - 04.2024
  • Provided drink suggestions to customers based on their preferences.
  • Developed good working relationships with fellow employees through effective communication.
  • Assisted in setting up the bar for service shift.
  • Attended regular training sessions to stay updated on new products or trends.
  • Stocked ice bins and coolers as needed throughout shift.
  • Greeted customers and provided excellent customer service.
  • Checked identification cards for proof of age prior to serving alcohol beverages.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.

Duty Manager/service superviser

Ritchies SUPA IGA Wentworth
Wentworth, NSW
10.2015 - 06.2020
  • Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
  • Trained and developed new hires to drive efficient performance by teaching and emphasizing key skills, procedures and performance optimization strategies from day one.
  • Closing of store and accountable of finalising of day.
  • Responible of staff and customers during operation times

Food Service Assistant

95 Central Cafe/takeaway
Merbein, Vic
02.2013 - 10.2014
  • Operated as full-service food provider in establishment by taking orders, preparing meals and collecting payments.
  • Maintained clean, sanitized and well-organized food preparation zones to promote store efficiency.
  • Placed orders by listening to customers, documenting selected menu items, substitutions and add-ons.
  • Cooked batches of food according to standard recipes.

Education

High School Diploma -

Coomealla High School
Dareton, NSW
2017

Skills

  • Operational oversight
  • Service management
  • Employee development
  • Customer relations expertise
  • Compliance standards
  • Excellent judgment
  • Training personnel
  • Team leadership
  • Outgoing and energetic
  • POS inventory system operation
  • Customer service
  • Food spoilage prevention
  • Scanner operation
  • Multitasking
  • Order accuracy
  • Quick learner
  • Critical thinking
  • Effective trainer
  • Strong communication skills
  • Food preparation
  • Efficient precision
  • Safe food handling
  • Employee training and development
  • Strong work ethic
  • Problem-solving
  • Accurate money handling
  • Customer-focused
  • Cash handling
  • Operational supervision
  • Conflict resolution
  • Time management
  • Attention to detail
  • Quality control
  • Employee motivation
  • Team building
  • Experience in leadership

Accomplishments

  • Recognized for outstanding customer service.
  • Promoted to superviser
  • Promoted to Duty Manager
  • Customer compliments and satisfaction

Additional Information

Ben Miani - Ritchies IGA Liquor Manager

0436 035 275

Tori Meli - Crown Hotel Manager

0487 843 506

Craig Muir - Coomealla Club

03 5027 4505

S & C Clifford - 95 Central Cafe

0447 273 545

Matt Vuik - Ritchies IGA Manager

0484 338 665

Timeline

Supervisor

Crown Hotel
02.2025 - Current

Bartender

Coomealla Memorial Sporting Club
07.2023 - 04.2024

Liquor Assistant

Ritchies Supa IGA
11.2021 - 02.2025

Duty Manager/service superviser

Ritchies SUPA IGA Wentworth
10.2015 - 06.2020

Food Service Assistant

95 Central Cafe/takeaway
02.2013 - 10.2014

High School Diploma -

Coomealla High School

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