Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

STACEY COULTHARD

Perth,WA

Summary

Compassionate, loyal and dedicated assistant manager with comprehensive knowledge of managing staff and excellent customer service skills. Having been working in hospitality for well over 20yrs now, this has provided crucial skills in all aspect of a work environment.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

20
20
years of professional experience

Work History

Assistant Manager

TENFOLD INVESTMENTS
03.2019 - Current
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Monitored sales trends to adjust pricing strategies for optimal profitability.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Sales Assistant

Botanica Bar & Bistro
05.2004 - 02.2019
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Communicated orders to vendors, scheduling carriers for pickup if needed.
  • Gathered and prepared sales materials in preparation for sales meetings.
  • Managed efficient cash register operations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Education

High School Diploma -

Morley Senior High School
Noranda, WA
02.1995

Skills

  • Money Handling
  • Staff Training and Development
  • Customer Service
  • Problem Resolution
  • Multitasking Abilities
  • Time Management
  • Organizational Skills
  • Active Listening
  • Excellent Communication skills
  • Attention to Detail
  • Negotiation and Conflict Resolution

Additional Information


Outside of working a fulltime job, I'm also have one son (19) and volunteer time supporting a small local community group looking for missing animals and have been doing this for the past 2 years, which has consisted of setting food traps and searching areas day and night numerous times a day, helping liaison threw social media requesting additional services at times and continual communication with owners.

This is something I'm very passionate about and I am extremely interested in animal welfare & cruelty cases.


Timeline

Assistant Manager

TENFOLD INVESTMENTS
03.2019 - Current

Sales Assistant

Botanica Bar & Bistro
05.2004 - 02.2019

High School Diploma -

Morley Senior High School

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STACEY COULTHARD