Stacey Curbelo
PRESTONS,VIC
Summary
Versatile and hardworking. Driven to improve productivity and provide exceptional customer service.
Overview
12
12
years of professional experience
Work History
Corporate Lending Operations Officer
Westpac Banking
Barangaroo , NSW
08.2021 - Current
- Processing Syndicate and Bilateral roll overs and drawdowns.
- Communicated effectively with customers, managers and co-workers through email, phone and teams.
- Reviewed and analyzed transactions to verify proper processing according to established quality standards.
- Set up, stored and updated customer files, department records and regulatory paperwork.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Utilised several different systems such as LoanIq, Bank Trade, Quick Service and Corporate Online
Cluster Manager
Seed Heritage
Highpoint & Geelong, Vic
03.2020 - 08.2021
- Assisted in recruiting, hiring and training of team members.
- Trained new employees on proper protocols and customer service standards.
- Managed 6 stores and a team of 30 between both sites.
- Achieved wages, budgets and seasonal targets.
- Prepared monthly rosters and completed administrative duties.
- Dealt with large stock levels & stock management.
- Completed floor plans, moves as well as visual merchandised the stores.
Concession Manager
Seed Heritage
Highpoint - David Jones
10.2019 - 03.2020
- Optimized store displays and appearance via strategic merchandising.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Submitted reports to senior management to aid in business decision-making and planning.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Assistant Manager
Seed Heritage
11.2018 - 10.2019
- Helped with planning schedules and delegating tasks to meet coverage and service demands.
- Rotated merchandise and displays to feature new products and promotions.
- Managed opening and closing procedures.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Assisted with monthly rostering and administrative duties.
- Managed stock levels and implemented loss prevented strategies.
English Conversation Teacher
Santo Domingo
Montevideo, Uruguay
03.2015 - 11.2018
- Developed and taught a curriculum to improve students' conversational abilities.
- Provided one on one tutoring .
- Developed activities and integrated technology to diversify instruction.
- Assigned lessons and corrected homework.
- Introduced songs and dance to make learning more engaging for the students
English Language Teacher
Ceibal
Montevideo , Uruguay
04.2015 - 02.2018
- Conversation classes and tutoring via video conference to rural communities.
- Up to 30 classes a week , from K to 12
- Developed teaching materials to supplement standard curriculum, enhancing learning concepts and promoting student engagement.
- Communicated with parents in person, by email and phone to apprise of student progress, challenges and behavior issues.
Customer Service Manager
Allied Express
Chullora, NSW
02.2014 - 06.2015
- Handled customer queries and complaints
- Facilitated inter-departmental communication so operations would run smoothly
- Created and reviewed invoices to maintain accuracy while working with customers to answer questions and address payment issues.
- Supervised employees and assessed performances to determine training needs.
- Managed department calls and coordinated department schedules to maximize coverage during peak hours.
- Followed through with client requests to resolve problems.
Education
Diploma -
Scoma - Sydney College Of Makeup
North Sydney2011
Beauty Therapy -
Tafe
Granville2010
Skills
- Customer Service
- Punctual
- Fast learner
- Team orientated
- Multitasker
- Professional attitude
Timeline
Corporate Lending Operations Officer
Westpac Banking
08.2021 - Current
Cluster Manager
Seed Heritage
03.2020 - 08.2021
Concession Manager
Seed Heritage
10.2019 - 03.2020
Assistant Manager
Seed Heritage
11.2018 - 10.2019
English Language Teacher
Ceibal
04.2015 - 02.2018
English Conversation Teacher
Santo Domingo
03.2015 - 11.2018
Customer Service Manager
Allied Express
02.2014 - 06.2015
Diploma -
Scoma - Sydney College Of Makeup
Beauty Therapy -
Tafe