Stacey Devine
Glenmore Park
Summary
Results-driven professional with over 9 years of experience in traffic management. Strong communication skills and expertise in client relationship management, consistently delivering exceptional results for key accounts. Effective management and optimization of traffic flow has led to increased efficiency and cost savings for clients. Proven track record in building and maintaining successful client relationships, adept at identifying growth opportunities and implementing revenue-driving strategies.
Overview
9
9
years of professional experience
Work History
Key Account Manager - Traffic Division
Uphire Pty Ltd.
01.2024 - Current
- Oversaw primary national accounts and tier 1 clients, meeting project objectives.
- Fostered client relationships to ensure superior service delivery.
- Executed effective problem-solving strategies to address service calls.
- Formed relationships with key contacts within the traffic sector.
- Resolved client concerns regarding invoices.
- Developed client quotes aligned with specific project requirements.
- Performed market research to uncover emerging trends in traffic management industry.
- Built strategic relationships with leading stakeholders for long-term commitments.
- Streamlined pricing strategies and tailored vehicle options to meet customer needs.
- Forecasted demand effectively to anticipate supply needs.
- Routinely fulfill a designated number of sales calls per week.
- Developed and managed a strong pipeline of business leads.
- Collaborate with Operations to develop competitive rates and quotes
- Conducted frequent visits to client sites for needs assessment and tailored solution delivery.
- Demonstrates strong independent work ethic.
Operations Supervisor
Evolution Group
10.2023 - 12.2023
- Supervised daily activities of traffic controllers to ensure operational efficiency.
- Coordinated clear and efficient communication channels with clients and staff.
- Coordinated with clients to understand their requirements.
- Participated in client meetings.
- Conducted thorough reviews of TGS and SWMS for regulatory adherence.
- Oversaw fleet needs and addressed associated challenges.
- Monitored and evaluated traffic controller efficiency.
- Conducting traffic control & Site audits
- Handles minor and major incidents.
- Issued warnings when necessary.
Allocator
Traffic Logistics
03.2023 - 09.2023
- Oversaw reservations for prominent motorway clientele.
- Coordinated allocation of personnel and monitored shifts.
- Resolved staff concerns and questions.
- Developed and maintained strong client relationships.
- Managed incidents affecting personnel and clientele.
- Assessed TMPs in the process of handling client reservations.
- Handle everyday operational matters.
- Conducting staff inductions
- Handled emergency callouts efficiently.
- Coordinated on-call support for three depots across operations involving over 600 staff.
- Oversaw allocation process for more than 150 team members each night.
- Coordinated daily work schedules for staff.
- Optimized resource distribution by assigning vehicles and equipment effectively.
Traffic Controller/ Team Leader
Traffic Logistics Pty Ltd.
06.2020 - 09.2023
- Communicated with team members using hand signals and radios.
- Assembled signs and cones to direct traffic through construction sites.
- Controlled pedestrian movements to prevent intrusion into work zones.
- Assisted in minimizing road congestion during peak hours, by effectively managing traffic signals and controlling vehicle movement.
- Demonstrated adaptability when faced with unexpected challenges such as severe weather or accidents, promptly adjusting strategies to maintain smooth traffic flow.
- Maintained a safe work environment for construction crews by implementing appropriate traffic control measures during projects.
- Trained new traffic controllers to properly use traffic control devices and apply best practices.
- Contributed to the successful completion of numerous construction projects by providing reliable traffic management solutions in adherence to project timelines and budgets.
- Served as a valuable resource for resolving complex traffic-related issues, offering insights and recommendations based on extensive industry knowledge and experience.
- Expedited emergency response times by swiftly managing lane closures and rerouting traffic around accident scenes.
- Developed and implemented traffic control plans for special events to achieve smooth and organized flow.
Traffic Control Room Operator - Casual Position
Transurban
07.2022 - 01.2023
- Motoring CCTV footage
- Facilitated activation of required ROLs and work permits.
- Incidents Management
- Compiled detailed records of incidents in real-time.
- Facilitated direct communication with TMC.
- Implementing and Reviewing TMP/TGS
- Oversaw motorway maintenance and coordinated roadwork schedules.
- Engaged in pre-work toolbox sessions consistently.
- Overseeing the maintenance and operations of a motorway asset.
Traffic Controller/ Team Leader
D&D Traffic Management
05.2016 - 06.2020
- Conducted comprehensive risk assessments to ensure workplace safety.
- Adhered to TCAWS regulations and client specifications.
- Developed and applied accurate traffic control plans to optimize vehicle flow on Sydney's arterial roads and motorways.
- Ongoing training and development of new staff members
- Assisted with traffic audits.
- Ability to assess incidents and implement appropriate traffic management plans for situations that may arise
- Keeping abreast of government and regulatory obligations, taking appropriate actions and supporting the implementation of preventative strategies
- Ability to communicate with TMC calling on and off ROLs and to notify any incidents that may occur on the road
- TCP/TMP mark-up
- Safe and efficient implementation of lane closures, stop slow, contraflow, ramp closures
- Complete additional tasks as assigned by supervisors
- Operated under a flexible 24/7 rotating roster to accommodate varying schedules.
- Achievements: Assisted with setting up the entry ramp during the M7 resheet project
- Established traffic management to open the new roads for WestConnex
Education
Skills
- Change Management and Facilitation
- Client Liaison & Rapport Building
- Negotiation & Account Procurement
- Microsoft Office Suite
- Industry Specific CRM
- Time management and KPI
Accomplishments
- Assisted with setting up the entry ramp during the M7 resheet project.
Projectsparticipation
- WestConnex
- Westlink M7
- Sydney Trains
- Eastern Distributor
- Sydney Metro
- Lane Cove Tunnel
- Cross City Tunnel
- M2 / M5 East / M8
- Northconnex
Priorexperience
Held positions of varying responsibility within office administration and hairdressing, including completion/attainment of trade license. Details are available upon request.
Referees
Mat Whitehouse Colleague / Traffic Logistics 0404 848 979
Mattew Rodgers Transurban/ Personal Reference 0429 546 241
Daniel Barham Colleague / Traffic Logistics. 0433 253 491
Jonathon Cooper Colleague / Uphire 0466 433 500
Timeline
Key Account Manager - Traffic Division
Uphire Pty Ltd.
01.2024 - Current
Operations Supervisor
Evolution Group
10.2023 - 12.2023
Allocator
Traffic Logistics
03.2023 - 09.2023
Traffic Control Room Operator - Casual Position
Transurban
07.2022 - 01.2023
Traffic Controller/ Team Leader
Traffic Logistics Pty Ltd.
06.2020 - 09.2023
Traffic Controller/ Team Leader
D&D Traffic Management
05.2016 - 06.2020
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