Stacey Elwood
HELENA VALLEY,WA
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Scheduler/Office Administrator
Connect Source
02.2023 - 02.2024
- Developed and implemented strategies to streamline office operations.
- Proofread and edited documents for accuracy and grammar.
- Demonstrated adaptability in managing diverse project types by tailoring scheduling methodologies to suit unique requirements and constraints.
- Improved overall workflow efficiency by collaborating with team leads to identify bottlenecks, establish priorities, and develop solutions for process improvement.
- Maximized efficiency in project delivery through strategic prioritization of tasks based on urgency, complexity, and available resources.
- Completed daily logs for management review.
- Conferred with managers, technician teams, and project personnel to revise plans and achieve demanding targets.
- Optimized organizational processes by effectively managing crew schedules while adhering to contractual restrictions.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Streamlined project timelines through close collaboration with cross-functional teams and stakeholders.
- Identified best practices within the scheduling function, sharing these insights across teams to drive continuous improvement efforts.
- Established and maintained strong working relationships with both internal and external stakeholders, facilitating open communication channels for improved collaboration.
- Enhanced team productivity by maintaining clear communication channels and providing regular updates on project progress.
- Passionate about learning and committed to continual improvement.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
Scheduler
MineARC
02.2022 - 01.2023
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
- Optimized organizational processes by effectively managing crew schedules while adhering to contractual restrictions.
- Increased customer service success rates by quickly resolving issues.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
- Drafted common document templates to reduce time spent creating documents from scratch.
Stay at Home Mother
Unemployment
07.2019 - 02.2022
- Raising 2 children whilst maintaining home duties.
Metro Field Support Officer
Water Corporation
07.2018 - 07.2019
- Mapping and Sequencing routes for meter readers to use whilst conducting daily meter reads. Including digitizing older maps and updating maps to include newly developed areas.
- Working in the Water Efficiency Monitoring department, issuing breaches and infringements. As well as Investigating issues and complaints regarding infringement disputes and queries.
- Liaising with both my team leaders, direct supervisors and field officers to work on structures and programs that improve the overall efficiency of the department.
- Assisting Field support with processing work slips for hazards, as well as Remote Access Meter installations.
- Regularly using SAP, Grange, OMRS and Microsoft Office Suite to complete my day-to-day tasks.
- Collaborated with cross-functional teams to identify areas of improvement and implement necessary changes.
Wait Staff
Ace Cinemas
12.2012 - 09.2018
- Contributed to increased sales by upselling menu items and suggesting daily specials to guests.
- Processed orders and sent to kitchen employees for preparation.
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Accurately managed cash transactions while handling high-volume shifts, ensuring balanced registers at the end of each shift.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Established rapport with regular customers through personalized service and genuine interest in their dining experiences.
Administration Officer
Robayne Paint Supplies
02.2013 - 06.2018
- Answered an average of 100 calls per day by addressing customer inquiries, solving problems and providing new product information.
- Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
- Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
Education
High School Diploma -
Swan View Senior High School
Swan View, WAPersonal Training
Australian Institute of Fitness
Perth, WA2015
Skills
- Travel Planning
- Problem-Solving
- Schedule Management
- Spreadsheet Management
- Attention to Detail
- Administrative Support
- Data Entry
- Workflow Optimization
- Professional and mature
- Strong Work Ethic
- Customer Service
- Teamwork and Collaboration
- Friendly, Positive Attitude
References
Chenin Dunham | Connect Source
0421 809 067
Ashli Sharp | MineARC
0424 765 772
Amy Mirco | Robayne Paint Distributors
0418 412 223
Timeline
Scheduler/Office Administrator
Connect Source
02.2023 - 02.2024
Scheduler
MineARC
02.2022 - 01.2023
Stay at Home Mother
Unemployment
07.2019 - 02.2022
Metro Field Support Officer
Water Corporation
07.2018 - 07.2019
Administration Officer
Robayne Paint Supplies
02.2013 - 06.2018
Wait Staff
Ace Cinemas
12.2012 - 09.2018
High School Diploma -
Swan View Senior High School
Personal Training
Australian Institute of Fitness
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