Stacey Gower
Port Broughton,SA
Summary
Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Overview
10
10
years of professional experience
Work History
Receptionist
Port Broughton Tourist Park
08.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Organized, maintained and updated information in computer databases.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Trainer and Assessor
Madec Training
01.2022 - Current
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Analyzed team performance and identified opportunities for additional training.
- Monitored participant workflow and behaviors throughout training process.
- Delivered instructional presentations on equipment use, focusing on efficiency and safety.
- Developed effective training plans based on department needs and objectives.
- Educated clients on proper use of products and systems.
- Tracked attendance and evaluated progress for assigned trainees.
- Introduced standardized training for cohesive learning environments.
- Scheduled and taught in class and online courses to increase learning opportunities.
- Recorded and edited videos to facilitate remote learning.
- Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
Assistant Director
Snowtown Childrens Centre
01.2021 - 12.2021
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Trained and mentored new employees on industry practices and business operations.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Created and updated records and files to maintain document compliance.
- Led team of [Number] [Type] professionals in special projects and daily operations.
- Tracked key business metrics and made recommendations for proactive adjustments to policies and procedures.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
Team Leader Early Childhood
Clare Vallley Children's Centre
04.2014 - 12.2020
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Built strong relationships with customers through positive attitude and attentive response.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Promoted high standerds through personal example to help each member understand expected behavious and standards.
- Held weekly team meetings to inform team members on company news and updates.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Conducted regular reviews of operations and identified areas for improvement.
- Generated reports detailing findings and recommendations.
Education
Cert IV - Trainer And Assessor
Inspire Education
Queensland03.2022
Skills
- Project Coordination
- Clerical Support
- Administrative Support
- Office Management
- File Management
- Bookkeeping
- Data Entry
- Organization Skills
- Verbal and Written Communication
- Office Administration
- Customer Service
- Active Listening
- Organizational Skills
- Telephone Etiquette
- Attention to Detail
- Office Equipment Maintenance
Timeline
Receptionist
Port Broughton Tourist Park
08.2023 - Current
Trainer and Assessor
Madec Training
01.2022 - Current
Assistant Director
Snowtown Childrens Centre
01.2021 - 12.2021
Team Leader Early Childhood
Clare Vallley Children's Centre
04.2014 - 12.2020
Cert IV - Trainer And Assessor
Inspire Education
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